Taco Bell,

973 High Street, Wadsworth, OH 44281

"My husband and I visit every once and a while when we're in the mood for something quick that isn't a burger. 9 times out of 10 you can't go inside because the doors are locked. Their drive thru line gets ridiculously long and they take forever to make your food. The last time we visited (in December) we ordered online to pick up. There was a sign that said online orders could pick up inside. Go to do so, door is locked. Have to sit in the drive through line for 20 minutes just to get to the ordering station to tell them we have an online order. Takes another 15 minutes to get to the window for our food. I didn't check the bag like I normally would have because I just wanted to get home. Once we go through the bag, we found we were missing a chalupa, everything was cold, and every item my husband ordered without sour cream and lettuce had both items on them. The tacos had barely any meat on them (literally, half of the normal amount given at any other Taco Bell). I called the store to see what could be done and the supposed manager on duty basically told me there was nothing she could do since the order was placed online. I asked why the doors are always locked and she said it's because they're short staffed and can't handle the dining room with the drive thru. I asked what they expect people to do if their order is wrong after waiting 30+ minutes in the drive through and her response was that they just have to go through the drive thru again. Don't go here unless you have an hour to kill sitting in the line. Also, since the "manager" couldn't do anything, I contacted corporate to get money back for my order that was made incredibly wrong. That was in December. I just received a response today (2/8/24). Their customer service is terrible all around."

"Why does every Taco Bell take 20 mins per order anymore?? When you sit inside and wait for your order, you can see how lazy the employees are that work here. They have no sense of urgency, or even just having the food done in a TIMELY manner??? It took the kid 5 mins to even acknowledge me at the register when he was just standing around talking, and having a good ole time with his co workers. It’s kind of a joke anymore."

"I’ve frequented this location for the almost seven years that I have lived in the area. I used to prefer it over the Norton location. The associates were friendly and the food was good for Taco Bell. We even called a few times to give kudos on our orders because the quality was unexpected. They are no longer our go to. But we did stop in this past Sunday and had a good experience. Food was good as well! Hopefully this is an upward trend!"

"I’m extremely disappointed in this Taco Bell! First they had a sign saying to do mobile orders and come in to pick up . Door was locked and was 20 cars deep in drive through. When I called they said sorry I had to go through the drive through. I would give a negative star if I could, my kids cheese roll up were cold, my chicken quesadilla had no chicken on it and was cold. I told them and they re made it and would give service one star but they did bring it to the door instead of making me go through drive through again. But when I got it it had my chicken on it but the cheese was not melted again and ice cold. So frustrating after waiting 30 min in the drive through !!!!!"

"No one was wearing gloves when preparing food. We bought 3 orders of the new chicken wings. They were all boneless except for one piece that had a bone. The tasted good though."