TriHealth Five Mile | Anderson 7810 Five Mile Road, Cincinnati, OH 45230

"I haven't had my appointment yet. So I will update this review & rating afterwards a month or so from now. So far, I give 4 starts. So far service I've received has been good with 1 hiccup. The hiccup though does matter as it affects everyone who attempts to make an appointment with Tri-Heath or calling them. So far, scheduling was great. ThE rep was kind& the process went smoothly & quickly. My only complaint which does matter, is that when I was on the phone with the appointment scheduler earlier, she stated that I can call in to see if there have been any cancellations so that I can get in sooner and she said that I can call between the hours of 7:30 a.m. to 5:30 p.m... So, I did exactly that today at approx 5:20 pm. I called again and again and the answering service picked up those times indicating that their offices are closed and to call back in on the next business day. So of course I look online and clicked on the part where it displayed information such as a phone number to call for scheduling for the department that I needed to schedule with. The hours there on the site are not only different than what the lady had told me earlier on the phone, but the hours actually indicate that they are open later than 5:30 p.m. for making appointments! So, it would be good for Tri-Health to make if you changes that will accurately display their hours. Because patience could be waiting all day thinking that when they get off work, that they will have enough time to call in, just to find out that in fact that they do not have enough time and should have called earlier! I personally waited to call in until 5:20 p.m. because the representative told me although I can call in at different times throughout the day, that sometimes it's also better to wait until close to closing time or vice versa same thing in the morning time, as people tend to often call in their cancellations more so more towards the end of the day or the beginning of the day. SO, had I been given the right time I would have done exactly that and could have possibly snagged an earlier date. TriHealth does need to make a few updates. Number one, they do need to update their website to accurately show the correct hours of operation because as of now it's showing but they're open at later times than what they actually are to make appointments. Also, when you do a Google search and type in TriHealth " Anderson, or Eastgate, or whatever location it is that you are searching for, and a miss instance it was Anderson, it's showing the incorrect time there as well! Like so many others, I too tend to get a little bit perturbed by businesses ,although far few in between, that list certain hours of operations but then have staff that intentionally turn off the phone lines 10 minutes or 15 minutes or even 20 minutes or so ahead of closing time. What is the point during the times you have listed? I will update after my appointment."

"I would give them no stars if possible. It is always something here. We made an appointment for a physical and it was supposed to be faxed over to there school. Not only was it not, they never actually filled out the form. So when the school called to say a physical was need to play the game today I called and asked if I could pick up the physical and drop it off in person since faxing it was too difficult for them apparently. Well come to find out they never even handed us the physical form at check in. Why after multiple phone calls was this not brought to our attention? I think if the receptionist had said something over the phone I would be less upset, but they agreed to send the physical over and NEVER bothered to call us back saying it wasn’t done. They just kept going on about there day TWICE. Just make sure when you arrive to triple check what documents you will be needing and that they completely understand the reason for your visit."

"Arrived at my 3 hr glucose lab appointment a day early. The receptionist and Vera in the lab fit me in anyways. I so appreciate them both for helping me out when I’m the one who messed up."

"My first time going here was today and I am so impressed. Dr. Gibson is amazing. She listens and is respectful. The MA was a sweetheart too."

"The actual service is good, but the payment automated payment system is the absolute worst. They have it set up to be the most inconvenient for the payer. For one doctor visit they gave me two invoices. This dumb robot rambles at you for a long time, the robot slowly and painfully repeats back the information you just input, then you have to input your invoice number, but they make you repeat the same process to pay the second (and presumably other invoices you may have received) again. I just tried to pay over the phone to a real life person but she immediately transferred me over to the robot I specifically was trying to avoid."