Panera Bread 5090 Tiedeman Road, Brooklyn, OH 44144

"First and second hand experience in the same matter. Orders was placed online, funds removed from cards, order never placed at restaurant even after a pick up time was provided but after the funds removed. The site stated something wrong with my card. I called 5 TIMES to ask if the order ever went through, 2 calls were picked up and hung up immediately, 1 picked up never answered then put the phone down where you could hear everything in background. 4th call the line continued to ring and ring until I hang up to call back THEN 5TH CALL I WAS TOLD TO DISPUTE WITH MY BANK, which everyone knows is such a hassle. All I asked was to place the order since I already paid for it. WE WILL NEVER ORDER, EAT OR SUPPORT. immediately cancelled, it's awful because they were both my daughter's favorite place to eat! All they wanted was grilled cheese and tomato soup with baguettes, my daughter even won a Panera gift certificate for honor roll which we were planning to use in our order today. So sad."

"This was my first time at Panera Bread. I ordered online & had no idea what to do once I went in to pick up my order, the people were so nice & helpful. The food was amazing. Even the other customers were extremely friendly. I highly recommend this location"

"I ordered a chicken chipotle sandwich extra chipotle sauce with non of the red peppers. The sandwich literally looks like someone THREW UP ON IT!! THE BREAD WAS SLIMEY, WET AND SOGGY!! THE CHEESE WAS HARD AND THE BREAD IS A BIG HUNK! HORRIBLE JUST HORRIBLE! I PAID ALMOST $20 FOR MY ENTIRE ORDER!"

"First they forgot my items from my order and I had to go back to receive them. I come home to open my grill cheese and it looked like this. I’m really disappointed in how difficult this order had to be and how poorly it was made. It’s not like this is a low pay restaurant. Cost a good penny to eat here and I expect it to be better quality than this."