McDonald's 14235 Puritas Avenue, Cleveland, OH 44135

"Customer service absolutely depletes any type of food they can serve! I came in with a birthday cake for my daughter’s birthday, asked the lady at front counter for permission of this just to clarify. The same woman then proceeds to repeatedly complain about having to leave to pick up her kids in front of all of the customers for everyone to hear. I am a single mother so i get that, but what followed was no excuse! She then proceeded to go & lock the doors at 5:10 pm on a Wednesday night so that she could leave work early. I had multiple people coming in for my 4 year olds birthday & had to go open the door for them, i shouldn’t have to do that at a public place but lets be for real! One of the women joining my daughter’s birthday party stood at the front counter for a good 15 minutes before this same woman FINALLY came & told her she had to order at the kiosk. Nobody HAS to order at the kiosk, it is an option, but to allow a customer to stand there for 15 minutes before even entertaining them… wrong! This same woman SCREAMED at one of my other guests for my daughters birthday party because i had to open the door for this guest & this woman started screaming at her that “the doors are locked for a reason”! Absolutely disgraceful! There is a sign on each door that states the dining room is closed between 3-4pm, NOT at 5:15 and pm because YOU do not have your personal affairs in line!! You do not have the right to mess with somebody else’s day just because yours is not going right!"

"My experience was ok. We had a bit of a wait, maybe about 5-7 minutes for fresh hashbrowns, but weren't in a hurry. The employees were average and made the exchange OK. I'd visit them again"

"My daughter and I go here frequently, pretty much our second home lol, customer service I pretty good, I have no complaints, we always dine in because of the playground inside,so we pretty much chill for awhile whenever we go.I absolutely love the hot mocha coffee,I get every single time. Relax and drink it while my daughter burns energy inside the playground lol. They could do a little more cleaning around the dinning room area but it's not trashy. We love going here and will continue."

"This location seem to have been renovated and they're still trying to workout and adjust to the different new changes. The food was great and customer service good, it's just the wait time for your food is somewhat longer than expected. Which sometimes I don't mind, if what I'm waiting for is done right They also have the option that your can order from the order station in the lobby"