McDonald's

"Everything I go here I have to pull over to the curb and wait for the food to be ready while I watch 15+ cars go through fine. I don't have a big order either, it's just a sandwich and fries. I was there today and I waited 20 minutes for someone to come bring out my food until I went back through the drive through. They did give me back my money but when I got my food my fries were cold and my McCrispy was McSoggy. I am giving it 2 stars instead of 1 bc the lady working the first window is very kind."

"The experience here is consistently terrible. There is one very friendly older worker that tends to greet at the delivery window and she is always a delight! When we walk in, the whole diner is a complete mess. The staff is not in any Mcdonald’s wear, they’re all on their phones, airpods in, and almost none of the food service workers wear a hair restraint. The food is often cold, fries without salt, and if you go thru the drive-thru prepare to wait! The customer service workers are also wearing… open toe crocs… which is the worst part to me. Was so disappointed with the location I felt like I had to share."

""Fast food" yet my order is never ready when I get to the pickup window. Both times have had to pull over and wait on a side street for someone to bring out the order. Kinda defeats the purpose of a drive through. Wasn't even busy, in which case a small wait is understandable."

"I don’t remember a time I ordered from this location and did not have something wrong. Luckily I don’t eat fast food much. They always forget any ordered sauces and often forget part of the order. I have learned my lesson and will not leave until I check every item like I used to. Just tonight I was given a bag and told it was the rest of my order. It was too light so it was obvious, but it was missing a 10 piece nugget, the sauces for that, and other sauces for dipping fries that were extra. If you can avoid this location, your life will be better. I have complained to corporate before about a manager’s horrible behavior and they did nothing. I did not see him tonight, but saw him well after the complaint and he knew it was me because he knew what he did that I complained about. With all of that, the person taking the order tonight was very pleasant."

"2.5-3 Stars I'm just really confused at what the slowdown is here.. twice now, I have ordered ahead, and let the app know that I was there, and both times, I had waited over 10 minutes before I went inside to see what the holdup was. Meanwhile, I've watched 10 plus cars go through the drive-thru line ahead of me. I only know it's this location because I order through the app extremely frequently, and pretty much always, the food is ready by the time I get there. And it seems to only be here where they only prioritize the drive-thru, and completely lack in getting the online orders done in a reasonable amount of time. Thankfully, I order was at least correct and warm. But that isn't really the point of using the app. The whole point is so that you aren't waiting in long lines. I don't know if this is a managerial issue, or if this location just deprioritizes online orders or something. Fast food is not fast if you have to wait 15 minutes for a small order. And the sad thing is, I'm in the middle of Lakewood on a contracting job, and I can literally go the other direction to the 117th location, and it would probably take me less time still even though that one is slightly further.. I hate to say, but I am not the only irritated customer, I stood there waiting for my food at the counter even though I chose curbside, and there were several customers with the same attitude wondering what was taking so long for the order to be ready. I'll be honest, I'm all about convenience, and I will probably give this location one more shot. Otherwise I'm just going to go somewhere else. And that's really frustrating, because I'm going to be on this contracting job for several weeks and I generally like the convenience of using the app and having food ready when I arrive. Another downfall, and something I can't necessarily rate on here, is the fact that I saw about seven employees back there doing whatever, and not a single one looked in the direction of the counter seeing if they could help anybody. It just seems very disorganized there.. Not sure what this time means on the receipt, but I assume that is what time they received the order, yet I walked out of there at 12:36. So legitimately 15 minutes when I watched people pull out of the drive-thru in about 5 minutes.. So triple the time for an online/mobile app order"