Panera Bread

"DO NOT GO! We got the wrong food. Correct name but nothing correct in the order. Our daughter has the flu and only wants a cinnamon crunch bagel. She’s starving and won’t eat anything except that. I got a delivery. I called asking if I could get a refund for not one but two separate orders. The manager was incredibly rude and refused to do anything. I’ll be calling customer service next. This is the third time we’ve had to deal with this from this Panera. Take the trip to Westlake instead."

"Update... tried this place again....complete let down. Ordered a pick 2 again, pictured is the "bowl" of soup i paid for. Smh. I will never go here again. What a joke. Order took 20 minutes to make, just a pic two- sandwich and soup and a kid Mac and cheese. Nobody else was ordering or waiting on food. Made my one sandwich wrong, when I stated no meat, the manager looked annoyed. Sandwich was remade, but she expected me to keep the soup that had been out for over 20 mins at that point. I had to address that the soup was cold and request a new one. I seem to always have issues at this location with food made incorrect or food missing."

"So on my visit to Panera in Avon recently I will say the food was OK. The flatbread pizza was really good but the Mac and cheese was barely warm. We still ate it as it is usually hot and just felt that maybe Panera was a little off that day. We decided to move tables mid way through our meal due to people near us and their language so we moved over by the glass windows close to the bakery counter. I watched as a table sat dirty and full of food and dirty dishes for over 45 minutes. Yet, several employees just walked by it when they were over by the beverage fountain. Finally at the end of our meal I saw am employee coming near the table in hopes that they would clean up this mess, yet they stood there looked at it again and just walked away. The whole time I was there I never saw anyone clean a table only refill the ice tea and iced coffee container. The employees I did see seemed more into themselves then their customers. But... there was one young man who stood out from among all the other employees and his name ( I asked) is Sam. This young man was polite, helpful in making our decisions, suggesting items and answered our questions all the while smiling. If there is a way to reward him, that would be great. Sam is actually the only one in the bakery section who smiled. He looks like he enjoys working and we will go back to see him again. Hopefully the Mac and cheese will be hot next time though. If you like my reviews and find them helpful would you be so kind as to give it a like/ thumbs up please. As always another open honest review for you."

"Not a good experience. Stood in line for kiosk that don't work ? A few people left as I got to the kiosk that did work. Made my order and VVVVWALAA... Overcharge and then it's asking for a tip without human service? Wait, you clean off your own table and still pay over $14.00 for half sandwich and cold broccoli soup ? Never to return to any Panera Bread Anywhere. It was a great place to stop in and quick bite back in 2019."