Kettering Health Troy - Emergency Center

"My experience was horrible! Will not go to this hospital again to be treated! Came in with a chronic cough at 4 pm. Did not get treated until 11 pm. Then when they finally called me back, they put me in another waiting room. No bed, no tissues, nothing but a chair to sit in. It took 6 1/2 hours for them to tell me I had bronchitis. I had to ask about my chest X-ray or I wouldn't have known. A woman that was there with a high fever of 104 had been sitting since 2 pm and did not get back until after me at 12 am . An old man that was having trouble breathing and had been there since 1 pm didn't get called back until 12:30 am . This is ridiculous! They need to work on getting patients back more efficiently and have enough rooms with beds to accommodate. They're triaging really needs work. Alot of people that was very sick left upset over having to wait so long. My suggestion is to hire more people to help with patients, build on more rooms with beds and work on getting patients back more quickly. I hate to see how they handle a life and death situation with a patient. I donot recommend this hospital!"

"We went in with an emergency that involved an allergic reaction to some meds with my 15 year old son. They were great! The charge nurse Megan couldn't have been better! They were amazing at getting us in and treated immediately! They were caring and very attentive with his care."

"I sat in the waiting room for 2.5 hours before being taken back to a room. My blood tests showed I had 2 separate types of white blood cells that were through the roof implying I was battling an infection of some sort(I was running a mild fever). Since the high blood cell count wasn't why I was in there every time I asked about it the doctors and nurses dismissed it. I was there a total of 4.5 hours before being released with a topical prescription for what I went in for. Fast forward to a few hours later at my house I woke up shivering and teethe chattering because my fever spiked. I feel awful today, I can't get my fever to break for more than a few hours at a time and have started vomiting as well. The only reason I am giving a 2 instead of a 1 is the staff was at the very least friendly."

"They were super busy. They did the best they could to get people rooms to be seen. The dirl up front took my vitals very good she was probably stressed because of number of people that never seem to stop coming. She was able to handle she took my vitals and asked me different questions. My nurse and doctor were super nice and took good care of me. Jeff the guy that did x-rays was great. He made sure I was comfortable before he left. I've been a patient here three times I have no complaints. Everyone that saw me was nice. I got bad news about my health the first time. I know about now and how to take care of it."

"I chose to come to Kettering because I’ve always had amazing experiences there and I had another one added to the list. Stevie the RN I had was so kind, compassionate and helpful throughout my visit. She also did the best IV in my arm I’ve ever received with no pain! She also made sure I was comfortable and tending to my pain and medication. She’s one special Nurse I’d love to always want when I’m in pain. Dr. Edwards was so great with listening to my concerns and delivering the information to me in a calm informative manner. She answered all of my questions and made sure I understood my diagnosis and next steps. She’s very kind and intelligent which made me feel safe in her care. I’d love to see her again for future emergency situations. I felt so cared for and attended too, thank you for the amazing care."