PetSmart

"I have a Berniedoodle. His hair is long and curly. Initially I wasn't combing him out regularly so it was understandable why their groomers wouldn't bathe him without cutting all of his hair off. He would clearly have knots from lack of brushing. After the 1st time of having to cut his hair off, I started brushing him more, but it still wasn't enough, because again, they refused to groom him without giving him a full cut(understandable). Now I've learned my lesson and have been VERY diligent on brushing him to avoid tangles. All that to say, the last aprox 3 appointments the groomers have turned us around insisting that the only way to service him was to cut his hair. It's like they are looking to find an excuse to not service him because don't feel like working to hard. Today we took him in for his appointment, and once again was immediately turned away. The groomer Tanner was very rude. He attempted to find knots/matts and was not able to find one. At that point he openly admitted to not "wanting to comb through his hair" because it would "take too long". I purposely made sure I combed his hair daily since our last appointment to make sure they would not have an excuse to turn him away. At some point we called in the manager Brian, which was pointless because he stated he could not do anything, he can't make them take an appointment. Brian was very nice and attempted to remedy the situation by offering us something from the store, but we didn't want that, we just wanted fair treatment. Both Tanner and the manager also admitted there were notes in the system alluding to only servicing us if we agreed to fully cut our dogs hair or "turn us away"... we've scheduled the more expensive appointments, offered to pay more, scheduled "detangling" services, etc and they still find excuses. I guess its easier and faster to shave it all off. They have no remorse. We've been going to Fluff and Stuff on Mayfield rd, regularly and we LOVE them (give them a try) they are just too far and it will be snowing soon, so we were trying to find something closer to home. However, we will NEVER do business with Petsmart grooming again."

"Great little boutique in Macedonia, I often pick up orders or make a quick stop in purchase if out picking up other orders. I recently picked up Halloween-themed items and my indoor kitties are loving their new collars. My dogs are counting the days until we start the Halloween cookie count-down calendar. A must-have for any cookie monster dog."

"Horrible experience!!! my wife took our small dog for a standard grooming, once the dog was in the car we noticed he couldn't get his right eye opened. When confronting PetSmart employees, they didn't gave a straight answer of what happened and the employee who performed the grooming never showed face!! Manager got involved and immediately offered to pay vet bill, but then again, they did not provide a straight answer. (Its always better to know what happened know what are the next steps) After examination, our dog has a severe ulcer in the cornea, result of continuous scratching due to a irritant substance that got to the eye. It is obvious it happened while in the grooming. Definitely disappointed and angry as we had to spend the entire day at the vet. PetSmart needs to give better training or be more selective of their employees that handles pets. Would not recommend to anyone. And to the employee that never showed face, shame on you, own your mistakes and face them. Not getting far in life hiding from your problems."

"Macedonia Pet Smart is the Best! Always fully stocked. Super friendly staff that always acknowledge you when you come through the door. Clean & easy to find what you need. I have never gone there yet and not found what I was looking for. Highly recommend this Pet Smart!"

"We take our dog here often. She loves it. The grooming service is timely and they do a wonderful job. There is a wide variety of reptiles, birds, fish and other mammals."