Donatos Pizza 3044 Dixie Highway, Erlanger, KY 41018

"Ive always loved there pizza!! Its always good! Never have i had a bad pizza. Other pizza places i get there pizza and its always a gamble sometimes its good sometimes its horrible. But with Donatos its always perfect Pizza! Its the same every time! I don’t have to worry about it being overly cooked undercooked not enough cheese too much sauce.. Its always good quality pizza!!! Definitely a 5 Star Pizza Place!!"

"I had an issue over the weekend with my order. I called Monday and spoke with Jessica and she's amazing. She apologized for any issue and replaced my order. When the order came it was correct and hot! Thank you so much Jessica for taking care of me. I will order again only becauseof Jessica's amazingcustomerservice!!!"

"This site isn’t just short staffed, this site is staffed incorrectly. Just ordered two pizzas: one cheese, one extra pepperoni. Simple enough. Ordered it to be delivered. Since it as sent doordash, the driver didn’t know what she was delivering. When it arrived to my house, the cheese was correct, but I was sent a hot honey pepperoni. Needless to say, we aren’t a spicy family. I called and explained it, they made me a new pizza, I brought the incorrect one back to show them what it was. They said it was a Hot Honey Pepperoni, which I wanted to know why it was done incorrectly. Instead, the lady who swapped the pizza out for me snatched it out of my hand, turned away from me, yelling, “We’re short staffed”, then chucked the old pizza on top of the oven. It’s not the mess up that bugged me so much as the attitude when I asked about it. I get being short staffed, but simple professionalism to someone who was just slighted and put out to have to come back to a store after spending money on a delivery order shouldn’t be too much to ask for. In that case, yes, I will take the order screw up to task because how can someone screw up something as simple as one cheese one double pepperoni. If their excuse is “we’re short staffed”, something the phone recording was so kind to remind me of, then Donatos better spend the extra money to hire at least another person, or screen the staff that can read an order properly and handle customer complaints."

"I went there specifically to see if they have vegan or vegetarian pizza, and to try it. Oddly, although they have vegan sausage, they don't have vegan cheese. I got their personal (7") Very Veg pizza with "thick" crust. I really enjoyed the crust for its texture. It was perfectly cooked with a firm but not difficult to bite bottom and a light upper. It wasn't floppy and didn't get overwhelmed with moisture by the sauce, which was thick. I had addled for extra sauce because I wasn't sure if it would be occluded by the crust, but I needn't have worried; their sauce is different from many other brands, with a bold, slightly spicy flavor, but a bit too much salt. I think I would've appreciated it more if there had been fake cheese to temper the flavor. There were more veggies on it than I usually see on pizzas, which was a happy surprise. Ultimately, though, the lack of cheese reduced the enjoyment, which is why I gave 3 stars for it. The lady who took my order was very nice and did a great job, but it was easy since I was there when it was empty. I hope they'll get a fake mozzarella that isn't coconut/ palm-based because of the excessive saturated fat. I would probably try again if they did."

"A pizza chain that's been around for a long time with delicious pies, tasty subs and additional menu items. This location is always clean and the staff is very friendly. Great for eat-in or pick-up."