White Castle 864 Eastgate South Drive, Cincinnati, OH 45245

"I'd give a 0 but it don't allow me to. Tonight my bf and I stopped in to sit for a few and wait on a ride. In doing so we bought a drink. Yes, we used our own cup because we are walking. The lady at the counter was rude. I stopped at the machine to fill up said cup, then made my way to the counter to pay, but BEFORE I could even speak she said hastily that's not free you have to pay for that! Well, what do u know, that's why I'm at the counter with money in hand. Then they look at us the entire visit making us feel uncomfortable like we are some criminals. Mind you, I paid 2.55 for a small drink to.use in my own refillable cup and they want to treat us this way! Service here sucks. We even come here often and never been treated this way! Yesterday we ate here and was dining in and was treated like we mattered! 3rd shift get your act together!"

"The plant based sliders are super! Ordered ahead and was given the time our order would be ready. Arrived 10 minutes late and the was not ready. Not big deal, but maybe change your lead time so there is no waiting at the assigned time."

"Eastgate Ohio, It does not matter what time I come here, the food is hot and fresh every time. Once it was so fresh they didnt waste time to let the counter dry after they wipe it with cleaner before putting food on it. Of the last 5 visits, 5 were great. One prior was not so great, which is why I deducted one star. We had an incident that resulted in our burgers tasting like some kind of cleaner. We were already way out of town when we tried to eat our food or we would have taken it back, instead threw it out and called it a "whoops" as it had never happened before. Or since. We still enjoy eating here and it's always made right, fresh, and hot, served with a smile or polite staff member, no matter how busy they get."

"Super random because I was at White Castle at 2 in the morning but the manager got on the intercom system explained everything I asked very carefully and when I got my food it was hot and fresh. The dude even had recommendations. Whoever is running this place knows how to hire people. Also the young lady who originally took my order was extremely professional. Waste ur time at the McDonald’s because even the burgs are better If u get the sense to choose this White Castle."

"Very friendly interaction, the person taking my order was mad nice, even though it was a bit of a wait it was fine cause I understand the time I ordered was a busy time. They handled it very well and my food was on point besides the onion things that were dry and old but everything else was great and we did order a lot so that cold onions may have been on me. The service people there were great and I've never had a bad interaction with them. Thanks again guys and gals!"