McDonald's 9160 Allen Road, Ohio 45069,

"We went through the drive-thru so I didn't get a chance to see the inside. The parking lot was pretty. There was a little bit of a line. They handled the busy spurt well and we were through pretty quickly. They forgot an item in our order, though & that's the reason for the 4 star rating."

"Zero stars is possible. Quite possibly the worst McDonalds that I have had the dissatisfaction of going to. Unbelievably rude, slow and seemingly incompetent. Coffee ordered black means no cream or sugar, and it means the same thing across the country. Yet after months of visiting here somehow they get frustrated, even when you say no cream or sugar. And then when you ask for what you ordered they make you pull up and wait 15 mins as if it's an inconvenience. If McDonalds corporate should shut a location down - it would be this one hands down. I don't need to be berated and called a liar for ordering a black coffee and being displeased when handed something I didn't ask for."

"You don’t often equate great service with McDonald’s, but tonight was an exception. After a trip to the Cincinnati Zoo for the Festival of Lights, we headed back north. We stopped at this McDonald’s for a late dinner. John took our order and thanked us for coming in. He was very friendly and made us feel welcome to be dining in. Food was brought out hot and fresh. The restaurant was clean and inviting. Again, not often you equate great service at a McDonald’s, but tonight the Union Centre location was the exception."

"If I could give zero stars I would. Went through the drive through at 8am. There was maybe 2 cars at the window waiting for food. I sat there for 5+ minutes before leaving. The time before that I was told they are no longer taking orders for the morning. The time before that they were only taking cash as the CC machine was down. I can excuse the machine being down (it happens) but the manager was extremely rude because i didn't have any cash when they failed to tell me until after i ordered."