Wendy's 2230 Northland Boulevard, Cincinnati, OH 45240

"Ordered through the app and they were out of the item I had ordered (chili). That is not the issue, but I was told at the store I would have to request a refund through the app (as opposed to just being offered a different menu item of similar price). So I chat with customer service in the app, which you guessed it, tells me to contact the general manager of the store. The GM of the store, Brenda, has been telling me via e-mail she will refund me for weeks, but even after sending my credit card number (not sure why they cannot just pull up the order and issue a refund), this still hasn't happened. Poor communication and behind the times at resolving something as simple as refunding for an item I did not receive, so I won't be back. At this point I am just disputing with my bank."

"The guy who took my order was very friendly and polite but the big fat nasty looking girl with the faux locs and glasses was extremely rude! The food was just as disgusting as her attitude. The fries were cold and old the nuggets were old and hard and the burger wasn’t even edible. I wasted my hard earned money! Please instruct the workers on customer service not everyone is okay with being disrespected."

"Can’t order drive through from app and get it at drive through. They make you go inside and get it, which sucks if you have a baby in the car. Also forgot bacon on the big bacon classic. Baconator fries were put on its side in bag. I keep trying to give this place a chance but every couple months I remember why I don’t want to go here."

"I wish visits via drive-thrus were more "hit" than "miss" with ALL fast food places. Everything was edible but even when I request to "please make my order FRESH, and I'll wait for it" ...it's up in the air if it actually happens. I'm not one to go all "angry black man" for that. There are far greater reasons to get ethnic. But the spicy chicken (extra mayo) is what I got on this day, along with a Dave's double. I ate it, simply because mentally I can't get passed wasting food/my money. But this location has provided better before. It was just one of those "meh" days for everyone I'm guessing."