Taco Bell,

3400 Madison Pike, Fort Wright, KY 41017

"Tacos did not have lettuce on them. I ordered 4 soft taco.. my cinnamon twist ever all spilled in the bag. Just trash!!!"

"As I was greeted and began to order my 4 items, Savannah Q cut me off about 7-8 times asking “what else” as I was trying to begin my order with 2 bean burritos with extra onion and extra red sauce. I finally became frustrated and told her to let me finish customizing my food. I say I need extra onion “what else” I also need you to add extra red sauce to those as well “what else”. Stunned at the fact that she has made my order time almost double I quickly said two cheese bean and rice burritos. Again “ what else” before I could even say that is all. I say that is all. She tells me my total and I go to the window. As I begin to ask who was taking my order i was told the person was in the bathroom?! I realize it was Savannah who took my order. I asked why I was rushed and she thought the excuse of taking big orders stressed her out. She didn’t want to hear my complaint about my negative experience and tried to force me to rush out of the empty line. This is crazy i work in customer service as a shop manager i would never let my customers feel rushed like they didn’t matter!"

"Anytime I go to this Taco Bell after about 10 pm, they tell me it will be a 30 minute wait or that they are doordash only. Tonight I ordered from doordash since they are typically “doordash only” at this time and now my dasher can’t even pick up the order because they told her they are “having problems”. Tried calling them multiple times but they never answer the phone. Screw this Taco Bell."

"This location specifically just gives a lot of trouble. They used to be really good but over the past few years it's gone downhill. They get something wrong with our order 50% of the time. If you're thinking of stopping by when they open for breakfast wait until at least an hour after open. I showed up at 8:45am and was told they won't start making food for another 30 minutes. This is not the first time."

"Food was quick but incorrect. I ordered the New steak and bacon burrito. Completely forgot it in the bag. The tacos were all stuck to the wrapper like they have been pre-made 2 hours ago. Barely any ingredients and food was very cold. We went around 130pm with no one in line. Spend over 30 dollars for garage food. Called back 6 times, but they didn't answer the phone. Would not recommend going to this location. Wasted my time and money."