Jersey Mike's Subs 8481 Winton Road, Cincinnati, OH 45231

"I placed my order online, and when I picked it up, it was missing half the sandwich. The representative apologized and immediately made it for me. They were friendly and welcoming."

"The store opens at 10 and I showed up at 10:07 to grab my son a sub for Lunch but the doors were locked. I could see inside and the lady was walking around. Me and a few other customers continued to wait in the 24-degree weather with the doors locked. I then called inside the store and was told the store would open when her help showed up, she said maybe 5 minutes. The other employee showed up at 10:12 and she let him in and locked the door again finally I went in to sit in my car until 10:27 and that’s when I tried to walk inside again but guess what…. The door is still locked! I gave it 7 more minutes and left the place. They didn’t care we were sitting out in the cold they just acted like they didn’t see us."

"Food is always delicious! But man, the wait is long. Even when ordering online during lunch Minimum wait is 45 mins up to 2 hours! For a sandwich. Customer service could use some help."

"My husband went to pick up some sandwich's for dinner at 6:00 pm on Sunday. The doors were locked but there were customers inside and someone making sandwichs. Other people tried to get in too but couldn't so they left. One guy was allowed in. My husband continued to watch thinking maybe they were being robbed. After a while he left and went to another restaurant. The website said they were open . I tried to call but it went to VM and you couldn't leave a message."

"Bad experience all around. Ordered online, waited an extra 15 mins when I got there for order to be ready, drove 15 mins back to work to find both items were wrong, no bacon after $3.90 upcharge, no onion or vinegar or sandwich, no Chipotle mayo on bowl, meat was very bland, but enough lettuce to feed an army."