Taco Bell,

11992 Chase Plaza Dr, Cincinnati, OH 45240, United States

"Whoever worked yesterday around 5p did an excellent job! I usually avoid this location because something usually goes wrong with my order. My food was well prepared and the people who took my order and handed me my food were polite and professional."

"We had a misunderstanding with a menu item. I accept it was my mistake for not listening fully through the speaker but the way they reacted was extremely rude. I apologize and asked if I could order the right menue item, they called what I assume was the manager and she was rude as well. Overall I won’t order from this location again."

"I ordered through the taco bell app a Nacho bell grande swapped the beef for potatoes (I don’t eat beef) add onion and red sauce, when I got home and opened the bag I see that they added beef still and forgot the nacho sauce so I couldn’t eat the food and needed to take it back for a remake. Once I got to the drive through the workers were extremely rude to me. One of the two girls looked at it and said “there’s only a couple pieces of beef in here” (there actually was an entire scoop) and I say “well it doesn’t matter if you think there’s a small amount I did not order it and I cannot eat it so I would like a remake”, the Second Lady tells me “it’s just Taco Bell everything is contaminated with the beef, we get hundreds of people asking for remakes that don’t actually need to be remade”. They then refused to remake or even refund my order… all in all I have never in my life encountered more rude service workers they were absolutely disgusting in the way that they handled this entire encounter and it’s surprising that this location (now judging by the multiple google reviews) is okay with continuing on with services (if you can call it that) like this. ."

"Customer service was terrible. Had to go around for the second time because the girl that gave us the food was more worried about staying warm than making sure our order was correct. Don't get me wrong I was cold as much as she was but at the end of the day your job is what you signed up for, so do it. If you don't like what you do, find a job without drive thru windows."

"This is the worst Taco Bell I have ever witnessed. I've come to this location multiple times because I live close, and almost every time I come here they are out of something. I order through the app fairly often, so it's not until I get to the location that I find out they're out of something. They've literally been out of meat before... Today they are out of all drinks except tea... I've ordered on the app before during working hours just to find out that they decided to close early opposed to what they had advertised. The food is almost always cold or falling apart since they have left it under a heater too long. This Taco Bell is the worst managed location I've ever been to."