Wendy's,

1246 Hopple St, Cincinnati, OH 45225, United States

"11:10am 2/9/24 I ordered food here. I accidentally ordered a classic chicken sandwich instead of a crispy chicken sandwich. I caught it before I paid and I asked to switch it. The cashier needed the help from the manager and the manager told Lexi that she “needs to get people’s orders right because I don’t have time for this” and I spoke up and told the manager that it was my fault. She ended up shoving my food in my face and told the cashier again that she didn’t have time for this, and I repeated myself that it was my fault. I feel terrible for the cashier… I’m sorry she treated you that way."

"The ONLY reason I’m marking this five stars is because I want people to see it. Not only is the Jamaican lady at this location a literal walking negative attitude embodied as a person - but I have reason to believe she’s a walking hazard. I think she spit in my food. The Jamaican lady that works at night is always freaking rude. She is literally the worst person to even have at the window. Her attitude nasty, appearance doesn’t ever seem very cleanly and she ALWAYS forgets my food. Like tonight, I decided to give them another chance and at the window when I was about to ask if I could pay for extra sauces, she cuts me off mid sentence and says” we don’t take orders at the window” uh yeah lady I know that I used to work here, I was going to ask for extra sauces. She didn’t say anything just slammed the window in my face opened it gave me my bag and yes, you guessed it. She didn’t put my sauces AND forget a whole part of my order. Even the light skin male with locs knew she was out of order with the way she spoke to me because he gave her a funny look himself - he’s like “why so rude?”. To top everything off, I don’t wanna jump the gun but I swear I feel like she did something nasty to my food. There was a moist liquid with no color and bubbles right in the middle of the sandwich she didn’t forget to put in my bag. It was see thru, like spit. I really feel like my stuff was spit in or they did something to it. This was my last night spending money here. She need to take that attitude back to where she came from and not work in customer service anymore no cap"

"Ordered honey butter chicken biscuit. Only got a biscuit was charged for the honey butter chicken biscuit. Ordered a large sweet tea with no ice. Got charged for two large sweet teas. was handed a small unsweet and told we don't have any large cups. Ordered a chocolate cold brew and got melted caramel."

"Cold food served had to request them to make over in which they did no problems. They were out of sauces. Food presentation could be better. Prices have gone up"

"Stopped to get a quick breakfast sandwich before exploring some local attractions. Ordered first part of the order then was cut off before I could get the second part out. Told them I wanted to do a second order, then gave them the order. Pulled around to pay for the first, then the second. Second order was not right. We tried to get it corrected nicely and was met with attitude from the guy at the window. Didn't say a word to us when we told him it wasn't right just walked away. He went and got what I assume was the manager. The manager was just as equally rude after explaining the situation and did not offer any kind of solution. Basically like what do you want me to do about it attitude. Which was not hard to fix, either refund or a substitute since "that was their last biscuit". Some of the rudest people work here. Thankfully I will never be back to this location. Good luck running a business with a poor attitude."