KFC 8325 Colerain Avenue, Cincinnati, OH 45239

"What is going on? I have to run the register (kiosk) to place my order! What is happening to customer service? A restaurant that’s self checkout is crazy, using the drive thru was not an option either! It is bad enough that a 12 piece meal is almost $50, then I have to ring it up myself. What’s next, am I going to have to pack it up myself also? Very disappointing!"

"I did an online order. When I got there. I had to wait 20 minutes for the chicken to finish cooking. I ordered a big box with two breast and wing mashed potatoes and gravy and corn. I did not get my wing and the gravy.was old. The chicken was burnt."

"I asked for fresh Chicken (8mins wait) sign had add tender for $1.49! I wanted it, Manager stated I had to reorder to get it ( so she told me I can have it) I told her it was old! She told me no! Tender is put in the bottom of box ( Hot chicken on top!!!! It didn't fix the tender"

"I think this store is under new management recently. The last time we ordered food it was ok, but not as good as it usually was. This time, they had NO chicken!!! How does a KFC have NO chicken?? I can see maybe waiting for it to finish cooking, but Noone cooking at all?? On a Sunday Evening at 6pm you should have chicken frying while you serve more. Keep a constant supply. Not run out and not cooking any. And no pot pies either. I had to give 1 star for the review but I take it back. This is awful."

"Placed order online went through drive thru to pick up and was told "come inside" went in waited more than 5 minutes for food. Items were just shoved into the bags both buckets lids were off, one gravy was not completely closed and leaked out, asked for extra crispy and over half was original recipe all of it was doughy and the biscuits still had raw dough when we tore them apart. For paying nearly $60 I expected a much better meal. Purchased a 16 piece family meal and 5 pieces were eaten. Some did not even eat the chicken."