Penn Station East Coast Subs 8282 Beckett Park Drive, West Chester, OH 45069

"Whoever is in charge for hiring enough staff to have this location entertain the ability to ANSWER the phone for carry-out orders, or hell even general questions needs to get another staff member hired ASAP. The last time I had this issue of being un-answered then after i attempt to call for the second time to place my order i get put on hold then the call gets discontinued: i personally went to this exact location and there were only 3 people working for the entirety of the staff for the lunch rush that given day. It's 8 p.m. on a Thursday and your staff can't be bothered to answer the phone to make your customers happy. Very poor performance."

"I love the idea of Penn Station but always leave somewhat disappointed. I ask for extra pizza sauce and extra banana peppers but seem to get neither. Today's sandwich appeared to have 4-6 oz of sauce and a smattering of banana peppers. Next time I will ask for extra sauce and extra banana peppers on the side. Don't get me wrong, the food tastes good, but it would suit my taste buds more if I received it as I ordered it."

"Huge improvement with their team! Prior visits left mich to be desired (grumpy and seemed like they hate their jobs). This new team is super observant, greets guests instantly, great teamwork, and attention to details! Way to go guys!!!"

"Ordered a cheesesteak it was good/average. The French fries are fresh cut and I really enjoyed them. We also ordered a chicken caesar wrap, they forgot to put the lettuce on. The fresh squeezed lemonade has a dish soap taste to it. I didn't start drinking it until I left otherwise I would have said something. Overall the customer service was good except the young man at the register, he was more interested in watching football than ringing people up."