PetSmart 650 Eastgate South Drive, Cincinnati, OH 45245

"The employees here are great but I don't like that they put doggos in the kitty area. I cannot bring my kitty in for him to pick his toys like the doggo owners do if they put the dog adoption in the kitty area. There is plenty of room in the doggo area... please help with this!!"

"They do a great job on our little Yorkie and take wonderful care of her. She enjoys going to get groomed."

"Don’t call the store with any questions. Apparently they really don’t like that. I asked if they had a specific prescription food in stock. He kindly went to check, but when he told me they didn’t have it and I asked about ordering it, he turned angry and said he didn’t know and hung up on me. Hey Petsmart, I’m so sorry I’m in a tight spot because my usual prescription food company messed up the shipping and now my sick cat won’t get his food in time. I really had some nerve to ask about shipping. Don’t worry, I won’t call or come again."

"I would’ve given zero stars, except it wouldn’t let me post it without clicking, one out of five stars. But this is terrible customer service. I called ahead to bring my dogs in for a quick nail trimming and was told that we can just walk right in and get their nails trimmed without an appointment. When we show up the lady said that they don’t have time and that the call center doesn’t know what their schedule is at the store. I will never be going back to them. The ladies were rude and trimming nails takes two minutes and they refused to see us after driving all the way there. Then suggested for us to drive to a different store further away."

"Went here to look at the hermit crabs. Bought a terrarium and other supplies along with the crabs. The associate that helped up was great, and the store was immaculate. Also, I use this location to get my dog bathed and nails clipped. They always do an exceptional job which is surprising knowing how big and energetic he is. Great place for all your pet needs."