Wendy's 510 Upper Lewisburg, Brookville, OH 45309

"Dude at the second window literally asked to make sure what our drinks were and which ones had ice and didn't before they made them. I swear this place has had the best service that I've ever seen a fast food place have."

"If I could give zero stars I would. The past 3 times I’ve been they just mess my order up. Ask for a lot of bbq sauce they give you one. I love Wendy’s bbq sauce. Asked for 10 pc nuggets they give me a bacon chicken sandwich. This place sucks. Spent $15 on food that I didn’t even eat. Threw away the chicken sandwich. If I wanted a chicken sandwich I would’ve ordered one."

"The picture will tell you the quality of the chicken I received in my salad from a recent visit."

"I suggest you pass on this store unless you like spending your money at a store with disrespectful employees. Very poor customer service by the evening crew. I ordered a double with no cheese, only ketchup at the drive thru window. Note, the lady through the speaker repeated my order back to me. I had a feeling, so I checked my sandwich and lo and behold it was a single with cheese. I took the sandwich in, explained to another young lady at the counter this is not what I ordered and immediately she starts arguing back with me telling me that is what I ordered. Bold of her considering she was not the individual who took my order at the speaker. After a few moments of reiterating this was not the plain double with ketchup that I ordered, they went back to remake my sandwich. They give me a new sandwich, that was again, incorrect. A single with ketchup. At this point I was ready to just ask for my money back. The employees assumed I had left the store and as I was still standing at the counter, I overheard them loudly complaining about the inconvenience that THEY caused, saying negative things about me. For a second time, I got their attention, asking that they remake my sandwich. The way they handled such a simple mistake was the most unprofessional event I’ve seen in customer service in quite some time. Don’t waste your money at this location. The employees do not care and they obviously think they can treat their customers poorly by arguing with them over THEIR mistakes. Unbelievable. Not to mention, my food was cold."

"Stopped while traveling on a deadline for a quick dinner to go. Daughter’s burger had cheese despite ordering as a hamburger. Went back in and it had to be remade twice because they kept getting the order wrong; unfortunately they got super busy and a quick 5 minute stop turned into 25 minutes for one correct item and it made us late to where we were going. The staff was friendly and helpful, just extremely busy."