Rite Aid,

590 W Main St, New Lebanon, OH 45345, United States

"Had a prescription called in to Rite Aid from urgent care. Went to pick it up and the pharmacy was closed due to staffing issues. What a frustration to get a prescription called into a different pharmacy on a Sunday."

"Usually have pretty good experience with this pharmacy but today a blonde lady I've never seen before called me up to the counter and very loudly and with multiple people close by to hear, discussed personal medical details of mine and was also extremely rude about it. She should definitely be re-educated In how to discuss personal matters with customers. Preferably NOT right in front of 4 other customers and other employees who probably didn't need to know my whole lifes history. Usually this pharmacy is very professional and quick but this woman made what should have been a simple trip to the pharmacy to get some medication I needed badly, highly traumatic. Do better."

"Store is usually understaffed. Drive thru rarely open. I called to get pricing on my medications because my insurance drops next month. They would not do a printout of pricing. One of my Prescriptions is over $1000. So how am I to know what to bring? I guess I'm just supposed to take a stab in the dark at how much it's going to cost me?"

"I’ve been going to this pharmacy for a year. In that time I’ve had two prescriptions just “lost” where I had to get my doctor to call them in a second time. The pharmacy is so under staffed that it’ll just randomly close. Don’t bother trying to reach the pharmacy by phone because you’ll never get through unless you call the store and ask them to go get someone for you. The staff are friendly for the most part but they’re just so overworked that they just can’t do their jobs. This place is just a mess. I feel bad for them more than anything. Corporate has failed this location"

"It's a revolving door for pharmacist! Just when you get comfortable with the pharmacist here comes a new one!! How do you build trust and confidence when it's constantly changing. Rite-Aid does surveys but nothing seems to change! It's been a week since I called the phone number that Rite-Aid gave when they ask what they could do. I called and was told my complaint was being sent to the district manager and that she would call me. I have not heard back from anyone. So what's the purpose of reporting any concerns??? It might just be time to switch to another pharmacy!"