PetSmart,

1760 Apple Glen Boulevard, Fort Wayne, IN 46804

"I see a lot of extremely sick fish pretty much every time I go there. They're always still for sale, not being treated or quarantined or anything like that."

"VERY impressed with the fish section today. I loved all the back drops and the tanks were CLEAN! very minimal dead fish and the fish seemed happy and swimming around. I don’t see this often and was very happy to see it today. Good job!"

"I probably won't be taking my dogs here for grooming anymore. I paid for a deluxe add on and I'm pretty sure he didn't get it. He didn't have a bandana on and his ears weren't clean, and his nails don't look like they were filed. He's a short haired smaller dog that shouldn't be that hard. I know he probably isn't 100% cooperative but they did not say so. He was done about half an hour earlier than expected too."

"I called yesterday to ask if we could bring our dog in to get her anal glands done. I was told yes. I came in and was told I needed her rabies paperwork and that her 2023 tag wasn't enough proof it was current. That would have been nice to know on the phone but okay, fine. They told me walks in were closed in 30 minutes so I didn't have time to come back with her papers but they opened the next morning at 9 am. I am six months pregnant and stood outside in 30 degree weather waiting for them to answer the doorbell and they didn't. Then I called and was told I could come in and they had availability right then. I said the doors were locked and I needed to be let in. They said they can't take me until 10 even though they had just said I could come right in, and their sign said they were open before the actual store.... I'm gonna take my dog to Petco instead this morning, even though it's further away. This was awful and the communication was just so bad."

"I greatly appreciate that your nail trimming and paw pad service is done as a walk-in. Many places are but most don't seem thrilled when I've just walked in for nail clipping. It's nice to be greeted just the same even when not paying for a full service. I can bathe my dog at home but need someone trained for the nails. And it's nice to come to Pet Smart are be able to receive that!"