PetSmart,

10035 Lima Road, Fort Wayne, IN 46818

"I am very disappointed by the grooming at this location. I will never go back. They have completely lost my business. I made early appointments for my elderly dog and my young dog to be groomed with nails done. In the pre-appointment I filled out last week I indicated the elderly dog has anxiety. When I went in to take them I again told them she has kennel anxiety occasionally. When our groomer, Micah, came in she was very standoffish from the start. She talked harshly to my dogs when they went towards the door when another dog walked up. When Micah took my elderly dog back to the kennel my dog started digging and whining (like I had warned them). Micah kept leaning in and harshly talking to my dog telling her to “stop” and “quit barking”. My dog is almost 9 and she is my first “baby” I was VERY turned off by the way she was interacting with her. She then brought her back out and said they would not be putting her in the kennel. I asked what they could do to help and I was told they would have to send her home and reschedule for a rushed grooming another day. I am a nurse and do not have many open days to reschedule. They told me there was nothing more they could do today because she was too anxious. I don’t understand how this was a problem when I informed them ahead of time she is anxious. I told them I would not have either dog groomed and asked if they could just trim and grind their nails. When that was done neither of the groomers spoke to me at all besides giving me the bill and telling me I could pay up front. When I assessed my elderly dogs nails when I got home I was very upset to see they had barely cut her back nails. I will never go back to that location and I would definitely not let Micah work with your dogs if this is the way she treats them normally. Maybe she was having a bad day but that one interaction was enough to keep me from never returning."

"They always have what I need for my pets. They offer a lot of deals especially online for pick up at the store. The get your order ready very quickly as well."

"We take our French Bulldog, 'June' here and she struggles with anxiety from being around other dogs. The staff are amazing at handling her with extra TLC and she always looks so beautiful and well cared for when we pick her up from her appointment! Keep up the great service and great care for our '4 legged family members'!"

"If I could give this store a -neg star, I definitely would! I've visited this PetSmart location multiple times and unfortunately, the consistently poor customer service has been disheartening. Regardless of the day or time, the common denominator seems to be the team lead Brooke, who, regrettably, contributes to the ongoing issues in this store's service quality. My interactions with the team lead have been disappointing and unprofessional reflecting in the overall experience. The lack of unhelpful attitude, courteous customer service, and apparent disinterest in addressing customer concerns have been noticeable each time I've visited. Despite attempting to overlook past experiences, hoping for improvement, the service standards persistently fall short. It's disappointing to feel undervalued as a customer due to recurring service issues. I hope this review serves as constructive feedback for PetSmart's management team to address these ongoing customer service challenges. I genuinely wish for improvements that would enhance the overall shopping experience at this location. ---"

"Amazing place. Lillie did my dogs hair and did Amazing. She was professional ask before would do shared her thoughts. Took time to get to know bruiser before she took him. Store very clean, staff all very friendly and store well organized."