FamilyOTC,

2880 Northwest 2nd Avenue, Boca Raton, FL 33431

"This company used to be good, now it's terrible. When I last ordered I never received an order confirmation. You cannot call as it goes straight to voicemail AND the mailbox is full. Emails are not answered despite company policy of answering next day. I got no action on my order until I threatened a Paypal dispute."

"I placed 2 large orders yesterday of 7 different items. The next day they canceled both orders entirely claiming they don't have the inventory. None of the items?! Seems like a shady company to me. Now I have to make sure I get refunds. Ugh."

"I ordered a product, a week later hadn't left their facility. I reached out to enquire about it, it takes them 24 hours to reply to an email, 6 days and emails later they never got me my product and opted to refund my money after several requests to find out where my product was. They never gave a name of the person emailing and ignored my request for a phone number and manager info."

"They are so nice and handle my orders promptly. I never dealt with delays with them. Even now with the pandemic going on, I didn't experience my order shipments slowing down. I can rely on them for my household needs and don't have to waste time going to the store."

"I should have read the reviews on this company first. They jacked me around for almost 2 weeks not sending me what I ordered 7 messages back and forth. 2 days after I cancelled the order (they only offer email communication) they was notified from my CC company that I was disputing the charge for not getting what I ordered. Only until then, then they sent out my order. Beware ordering from FamilyOTC."