About the AeroCare
AeroCare is a health store located at 6950 Philips Highway in Jacksonville, Florida, United States. Specializing in providing medical supplies and equipment for respiratory care, AeroCare offers a wide range of products to help individuals manage their respiratory conditions. With a team of experienced professionals, AeroCare is dedicated to providing high-quality products and excellent customer service to meet the unique needs of each individual. Whether you are in need of oxygen therapy equipment, CPAP machines, or other respiratory care supplies, AeroCare is your one-stop shop for all your healthcare needs. Visit us today to experience the difference AeroCare can make in your life.
6950 Philips Hwy, Jacksonville, FL 32216, United States
Reviews of AeroCare
"I gave this company a five-star review before cuz the sales person was very helpful. However, if she told me this I sure don't remember it. I remember several people from AeroCare telling me that I would not have a copay that my insurance would pay all, come to find out they've charged me and I called my insurance company and they said they typically rent it to you for a few months and then they offer to sell it to you. That's not the way I understood it so I'm giving them a one star. I understand now everyone else's complaints!"
"I live in Atlanta and I had a travel concentrator delivered this time for a family visit in Jacksonville. The initial phone call, scheduling, delivery, pickup, and technician Steven Konopka were all stellar. Every time I travel, whether to Austin, TX, St. Louis, MO, or Jacksonville, FL, I have the same excellent service, so it's one less thing to worry about for any trip. Local service or if Marietta, GA, is also excellent. Thank you!"
"The Dr sent the oxygen request to this place so I did not have any choice but to use them. First it took 3 days to get the oxygen equipment delivered. The order was written ASAP, with my oxygen level dropping drastically. When they finally delivered, there was no phone call prior to arrival and the guy brought it in and left.. Didn’t go over any instructions or even leave written directions. The portable machine I had not had before so it was a matter of figuring everything out on my own.. Extremely poor place. If a Dr ever sends another request to them I’ll def make sure it’s changed to someone more efficient.."
"We were told this was such a great company to do business with so I didn't check into it on my own. They are not a good company and believe me I have looked up comments from others now. Also I have checked and every other company agree, it is s STATE LAW to have an emergency air tank when given a machine from any company that delivers machines in case something happens! And this is regardless if it is for only night time use or 24/7 use. This is not done at this company. They actually refuse to give a emergency air tank. If you need one they will bring it to you. Now you tell me when most emergencies happen, in the middle 9f the night. No one is going to want to get up in the middle a hurricane to bring a tank out. It is the STATE LAW to have an emergency tank, even if it is just one, you have one. And we did have an emergency and when I called there was no answer, this was 4 different calls the same night and nothing. Then we did try to change companies and the new company called to get paperwork from them, they were told we were not their customers anymore, and this was with TWO different companies they told this to. With me have never told them we were leaving them for sure yet. Yet when I called for them to pick up the concentrator they looked us right up and said they were sorry we were leaving them and wanted to know why. I again asked them about the emergency air tank and they said they do not do that it is not a State law and they will bring one when and if we need this. I called them one the 23rdntonhave them pi k up the concentrator they said they would call me back and let me know when they could make an appointment to come and pick it up. I thought that was what I was doing trying to make an appointment for them to come and pick it up on a day I could be here for it. Well they never called me back. I was called today 4 minutes before the guy was going to pick it up. I was glad I was home and able to accommodate them instead of them accommodating me at my time. 4 mins before they were at my door. The guy said they were suppose to call me. I would not recommend this company to anyone. They ate not a proper company to deal with their customers as they should. And I would never have given them a star as it should be minus 10 or more stars. They don't even deserve a rating if you ask me. If you go back and read the comments from everyone there is not one good one I found. If it wasn't for i had to give a rating to get to give my comments. They would never have gotten a star. Has anyone notice they have to give at least one star to comment, even if you dont want to rate them!"
"They need a minus 10 because these people are playing with peoples lives not responding to emergency calls on the weekends. I had to cal 3 times..my cannula was leaking and no replacement. The person on duty is telling me to soak the cannula in warm water and then plug the crack with Vaseline. He sounded like he was asleep at 11 am..I'm sorry but I need to breathe. My lungs are burning and I'm fighting an anxiety attack. This is unacceptable and I will file a medical negligence complaint with anyone who will listen starting with the Better Business Bureau. I am astonished at the lack of responsibility and care from this company."
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