INFINITI of the Palm Beaches Parts Center

"Went to get my husband truck painted and we’re told to pick up the truck on 9/22/2023 . We went in put up the truck and took it on 9/23/23 to the window tint shop. While picking the truck up the guy stated, do y’all know they truck is two colors. My husband and the guy starts looking at the truck. The guy say they never paint your bumpers, door steps, rack nor inside of the doors. I reach out via email. On Monday I spoke with the body shop and others. I was told the painter forgot as the QX56 is a big SUV. I was instructed on today 9/26/23 to bring it back in the morning to get loaner and they will correct the mistakes they made. However, I’m there at 7:20am, one of the guys see me and tells me to knock on the door the lady is in there. I knock, the lady Rita looks half way out and yells in a very RUDE Voice we don’t open until 8am. Me I leaves and go over to the Service department and speak with Jerrick who called the Manager , who then instructs me to return back to the body shop. I goes back over and the young lady opens the door while walking away. She states we don’t open until 8am in a nasty way with her body language. I say to her I were instructed by your Manager to return over here. She then says other stuff Rudely as if I was a bother to her. I stated to her can I speak with her Manager she , replies you want his number he’s not in ( 8:02am). I starts to email Jerrick and Sal Degraco. While sending the two ladies pictures because they are very unprofessional. Now Robert who I had been told by the day before to come at 8am. Robert, talks with me while asking the young lady to call and see will Hertz answer. They young says to Robert they haven’t answered but I will try again. While Robert is talking to me , RITA yells he’s not my Boss and walks off. I goes outside and Robert comes out and says Hertz want be here for another 20-30 minutes as the person is stuck in traffic. I drive back over to Services to speak with Jerrick who was in a meeting 8:30am, they Service worker Alysha comes to see how she can help and provides the help needed. Now I’m at work one hour later. What a inconvenience for me when it is they fault. I will never recommend this company for anything . They do have some workers in Service that is very respectable and kind. Alysha, Danny, Tameka . Just to make a few. I think them for the proper engagement with me and other customers."