Mopar Parts Webstore 5751 Eagle Vail Drive, Orlando, FL 32822

"I ordered a new steering wheel with their guidance (phone call and email) and received an incomplete part. I requested a return authorization only to find out about the ridiculous restocking fee. Read all the "fine print" from this company. The factory packaging/protection was never even removed from the steering wheel. Terrible company to deal with! Look elsewhere for your Mopar parts!!"

"I ordered 2 cab exhausters for Ram CrewCab, lead time was 2-3 weeks so I requested cancelation of order and sourced locally. 3 weeks passed and I received notification of shipment and subsequent charges on CC. Once received, I contacted customer service for return and refund, after waiting on open phone line for over 5 minutes for what I am assuming is parts counter worker to assist me, I am finally told they'd be happy to refund my money for their mistake after I pay to ship it back and a 30% restocking fee. 2 exhausters @ 6.66 a piece and a shipping charge that I had already paid once of over $10, not likely I would pay that again. When I said as much, the customer service/parts counter hack hung up on me. Spend your money elsewhere is my recommendation, save yourself the aggravation."

"These guys were great. They helped me find the correct part by VIN number and had it delivered quickly. The first part I selected turned out to be the wrong part, but these guys caught it before it was shipped and suggested the correct part number which worked out great."

"My order arrived, but only part of it was in the box. I contacted moparparts and they are saying that this is impossible! It appears that the outer packing for the bed rails was in the box, but no bed rails. Now I keep getting the run-around every time I call to inquire, they keep saying they are investigating. They then asked for a picture?! Of what? there was nothing to take a photo of. Very unprofessional correspondence over the phone. Will not be purchasing from again."

"Part was as ordered. Did have to add freight charges after purchasing due to the awkward size of the part, but the person contacting me was very polite and considerate about it. Packaging was questionable given that it was metal heater tubing, but part was undamaged. Overall great customer service, shipped same day as I received the phone call about the extra charges, and part fit and works perfectly. Will definitely use this for parts in the future."