Walgreens Pharmacy

"Yesterday my husband, who has a flare of ulcerative colitis, received a prescription that was placed on this Walgreens farmacy which is the closest to home. The medication is an expensive one (with a copayment of 300$) that needed authorization from the insurance, I went to pick it up the tender told me that the medication was there but have to be approved by the insurance, once it happened (today at noon) I went again (6pm) and the tender said they had to “prepare” the medicine and asked me to come back in 1:30 hours, I came back at 8:30pm and they told me they needed another hour to “prepare” the medication, I complained and asked for a shorter wait time and he said I could wait just there. I took a seat thinking that it would be like 15-20 minutes but for my surprise after 5 minutes the boy told me the medicine wasn’t at the pharmacy at this time, that I should wait until Friday to get it… I can’t tell my disappointment… my husband is feeling really bad and those people seemed to be playing with others suffering… I asked to talk to the manager but was none on the shift, I talked to the pharmacist without any luck, he just apologized for his coworkers… I definitely not recommend this pharmacy , has been my pharmacy for many years but I’m not happy with this place anymore."

"If you like to waste your time waiting for an endless line to get your prescription, this is the right pharmacy for you"

"I don't know what happened to this pharmacy. This used to be my go to pharmacy. Never a long line they handled customers well. Don't get me wrong the staff is good and handle customers well but The pharmacy section Is miss managed. Now every time I go to the pharmacy section there is a huge line. This all changed about 7 months ago. Not sure if it is a change in management Or what customer service is still good but always a long line at pharmacy it's a shame was much better about a year ago"

"Their strategy of dealing with phone calls: Either let the call auto cancel after a few minutes, or pick it up and place you on mute until you eventually hang up."