Factory Chrysler Parts Department

"Ordered part on 10-30-23 and it didn't ship till 11-8-2023 an hour after I called. The part didn't arrive until 11-13-2023 and it was damaged. It cost me around $90.00 for this and they shipped it in a box with no packaging at all. Just this part in a box. Even the most careful mail person could incidentally damage this. Now they want me to send the part back, wait another two weeks at least to rectify. On top of it, they send me a return label good for 24 hours from a completely different email account. This doesn't seem customer friendly at all! 1-12-2024 A little late on the update but they sent out a new part without notification. Once inquired I received a delivery confirmation. I never received the replacement part and was told to reach out to delivery company so I guess I'm out 90.00."

"Ordered parts on 9-25-23. When ordered online it said should arrive in 2 days and this dealership is about 1.5 hours from my house. Email shortly after order says they will ship in 3-5 days. Email gave a phone number or reply to this message with any concerns. I sent 2 emails on 9-26 asking if it was going to take 3-5 days and never got a response. I ordered from another dealership on 9-26 that is 3 states away and they shipped it the same day. So on 9-27 emailed with request to cancel order because I could not wait 3-5 days to ship and had already ordered from another source, again no response. Item from 2nd order showed up on 9-29, installed part and put car back on the road. On 10-2 received message from this dealership notifying me that item has shipped. I did not bother trying to return item and will not order from this dealership in the future. Availability on their website is not accurate and they don't respond to messages. Save yourself the headache and order from somewhere else."

"I really wish I would have known there was a 3-5 processing time before your part ships. It probably is noted somewhere on their shipping info page, but I didn’t see it until after I completed my order. If you’re not in a hurry, then this place is fine. The part I ordered did arrive correct and packaged well to prevent damage."

"This place sucks! I have one of my fleet vehicles down for over two weeks because they just won’t ship the parts, I had to call numerous times and every time is a different story, if you have the parts ship them!!! I regret buying from them, if you want your parts to be delivered on a timely manner stay away from this people."