Publix Pharmacy at The Shoppes at Fairhope Village 22530 U.S. 98, Fairhope, AL 36532

"Pharmacists are personable and have been outstanding in working with me to get parent’s prescription transferred."

"We transfered to Publix from another pharmacy recently. I wish we had made the move sooner! We have had several visits so far and they are always nice, knowledgeable and quick. Today, Natalie was so helpful! The pharmacy was out of my son's prescription and she called around to check the other local Publix stores and had the prescription transfered for me. I have never had that level of customer service from a pharmacy before! It has always been my responsibility to call around and find another pharmacy and then call back to have it transferred. Natalie saved me so much time and was so sweet! Great job, Publix!"

"In the past, I would have given this pharmacy five star review. I cannot do this anymore. I have a medication that I HAVE to use once a day for a lung condition. Until 2 months ago, I got this RX filled automatically. Then, I stopped getting it on time 2 months in a row, and have to call, only to be told, that it was "ordered" and was unable to get it on time, resulting in me not having it for approximately 3 days, both months. This medication has kept my lung condition stable, and it is very important to use every day. I called again, this month, feeling that maybe last month was just a mistake. I will reinforce, that for years, it was always automatically refilled. I called and talked to a tech, who sounded very uncaring, and I could only get her response that if it was "on the shelf" I would get it, not answering why this has changed, so I asked to speak to a pharmacist, as I could tell the tech was not only uncaring, but not knowledgeable and could not answer what have changed. I did talk with a pharmacist, obviously more professional and she told me that it was a manufacturer problem, and I should be getting texts, as I no longer get them when any RX is filled. She told me there was something wrong with their texting system. The pharmacist was very nice and caring and told me that I need to call 10 days before I am out of this medication. I will do that. Due to the very importance of this medication, I feel that I should have been notified before now, as like I said, it has been on their automatic refill program and it is so more inefficient than it used to be. When I bring in a new RX, it takes more time than it used to to be filled. I have always loved this pharmacy, but I am very disappointed now. They appear to be understaffed, and extremely busy. I sincerely do not like to complain, but this medicine for my lungs is very important. The overall quality of the pharmacy, in my opinion, has declined over the last few months. I do thank the pharmacist that I talked to, as she told me to request a refill 10 days before it needs to be filled, and what the problems are. I could have avoided this lack of a very important medication, that used to be filled automatically, if someone in the pharmacy had called to let me know of this change. I wish the quality of this pharmacy was like it used to be. Something has definitely, in my opinion, that has changed the way this pharmacy operates."

"First, made an appointment to get my COVID booster at 12:30. The vaccine check in was closed because they were on lunch. After waiting for 30 minutes with my toddler, I finally got my shot by a shorter guy with dark hair. The photo shows that the injection site is 1 to 2 inches below my deltoid muscle. I Received the booster on Sunday and this is what my arm looked like on Wednesday. It is so hot to the touch. This reaction is because the vaccine was NOT injected intramuscularly. NIH.GOV reads, "3. Injecting a vaccine into the layer of subcutaneous fat with poor vascularity resulting in slow mobilization and processing of antigen leading to vaccine failure. 4. The antigen may take longer to reach the circulation after being deposited in fat, delaying presentation to T and B cells that are essential for immune response. In addition, there is a risk that the antigens may be denatured by enzymes if the remain subcutaneously for prolonged period which could lead to localized cellulitis, granuloma formation and abscess." I called the pharmacy to explain today and a different guy completely brushed me off and told me to take some ibuprofen!!! That is not my concern... IT IS THAT THIS MAY HAVE BEEN A COMPLETE WASTE OF TIME. My concern is that my vaccine might not be effective, which the pharmacist played down or seemed to know nothing about. This was my booster and I have not had a reaction with the first two shots. This is all due to the administrator not knowing anatomy or not having proper training."

"After years of dealing with a drug store in Mobile, I decided to move my prescriptions to Publix in Fairhope because it was close to my house and they stayed open later. I enrolled in their automatic refill program, thinking it would make things easier. Boy, was I wrong! It has been messed up since Day One. They can't keep track of what they have filled & what they haven't filled. I will be moving all my prescriptions from this pharmacy because of total incompetence of the pharmacists and the staff. Evidently they employ part-time pharmacists and each one has NO IDEA what the other one has done. Dealing with them trying to straighten out all of the problems has tested me to no end. I'm DONE."