Fifth Third Bank & ATM

"Excellent service! Went to this FifthThird branch to open a new account and deposit checks at 4:35pm. (I had just been to four other nearby banks which were either closed or would not open a new account without an appointment.) Denise, on the other hand, was helpful, very pleasant and had me signed up with a new free checking account (and my checks deposited) in less than 15 minutes. All the employees are friendly and efficient. I like their convenient location and hours of operation. It's good to know they're open until 5pm instead of closing at 4pm like many of the other local banks. Being open on Saturdays is an added bonus!"

"Been with this bank for about 5 months now and it was one of the biggest mistakes I have ever made financially. Virtually every time I have called this branch nobody answers the phone. It takes several phone calls before someone finally picks up the phone. After opening my account with 5/3 I looked into refinancing my home. Initially I was told that my credit report looked good and gathered several documents to get the process started. After going to the bank to drop off the documents I was told by Stephen that he read my credit scores incorrectly and that I no longer qualified for a refinance. He was apologetic and helped me out with how to raise my score (since it was just barely under the cut off). After three months, during which I kept in touch with Stephen, my scores had risen and I attempted to restart the process of refinancing. Stephen again pulled my credit report and said everything looked good only to send me an e-mail several days later saying that I don't qualify for refinancing because about two years ago I was late on a mortgage payment....a fact that he essentially knew for three months and was well aware of from the first time I met with him. I stayed with 5/3 because they were offering me the best rate, but in the three months I was dealing with Stephen I passed on several other opportunities to refinance my mortgage and literally the day he contacted me the Fed raised interest rates. I have many other stories of the level of incompetence and unprofessionalism at this location. Buyer beware...do not trust 5/3, or at least not this location, with your money!"

"Love this bank been a customer since before it was 5/3 so over 8 years ... As I read these lower comments I laugh because all it has to do with is the parking. The towing service was actually an idea given by Anonas new principle. Service is great tellers bankers and manager are so helpful !!! But you're right coming in the morning or at 2 o'clock to 3 is the worst time because all these lazy parents don't want to wait in the car line which is ridiculous. If you don't bank there why park there there have been times I came and there was no where to park I had to leave I actually complained about not being able to park & I am a customer !! That's when I found out that employee cars were vandalized with dings dents and scratches and I can't blame them if my car was being damaged I would be upset. Once I was there and there was an accident between two parents also were non customers. So to say they are not a community bank is funny these comments only say that because they are being selfish they are only thinking about themselves not taking into consideration the kids are running riled in a parking lot where cars are zooming in and out and where vehicles are being vandalized that is why I agree with them when they started towing and I was there yesterday and there is a tow truck on premises so good lu these comments only say that because they are being selfish they are only thinking about themselves not taking into consideration that kids are running wild in a parking lot or through the hedges and a parking lot where cars are zooming in and out and where vehicles are being vandalized that is why I agree with them when they started towing. I would choose fifth third Bank over any bank that you were to offer me they give great service they are so helpful very understanding I have never had a problem and when I did have a problem it was always resolved I love the team that is at that branch and I won't switch not even if I have to park in the grass because of these parents . Maybe they should talk to their principal and ask them to build a bigger parking lot. A bank is a bank not a parking garage !!!!"

"My child goes to school across the street, I would park in an empty quiet spot in corner no one used, go to ATM then cross street with crossing guard to get child and leave parking lot in about 5 mins. Management now decided to threaten and tow anyone who parks in the lot. There is only one small side road to park which is now completely blocking traffic and making it dangerous for kids. Instead of allowing parents to use your lot for a total of 15 mins a day you have now lost many customers. You operate a business across the street from an Elementary school, what did you expect?! Traffic will be slow out front no matter what at drop off and pick up due to school speed limit! I've counted the past week and only 6 customers went inside from 2 pm - 2:45pm, we have been respectful and courteous never blocking or taking up too many spots but now forced to park on a jammed half street while your employees fly in and out of the bank driving way too fast!!!! I will never use a fifth and third bank ever again. My husband has closed his account and I know MANY other parents who have switched banks as well. Way to be a real community bank!!!! Sad!!"

"The management of this bank decided they don't want parents to park in their lot to safely escort their kids across the street. So they posted signs everywhere that they will tow anyone who parks in their lot to do so. I could understand if the bank was open, and customers couldn't park, but it's 8am. It seems a few pre madonna employees couldn't park in their favorite spots so they decided to threaten parents with a tow. Way to serve your community! I'm sure you'll get lots of customers with those signs you put up."