Connected Shop

"Worse online shop i dealt with. Chased them for 15 days for an update and replied late saying they have an inventory issue. Their products are just from alibaba, ebay and aliexpress for a quarter price. They are extremely expensive, slow, non responsive and come up with excuses. Even though the inventory is not fulfilled in my case they refused to refund. Would never recommend them."

"I wish I would have seen the bad reviews for this website. Definitely the worst customer service I've ever experienced. If I could give it zero stars I would. Both my dad and I filed out the form for seeing which door handle would fit our front door, we did all the measurements required and sent in picures. Then they proceeded to give us two options which we chose one of them. We received it weeks later and it didn't fit our front door at all-not even close. After waiting weeks for a return label we finally were able to ship it back only for them to ship it back to us weeks later with no reason on why it was returned back to us. We asked for any type of refund possible/store credit or anything since it was their fault for saying this specific type of handle would fit our door and they turned down every chance of reconciliation. Take aways from this company: 1. Horrible Customer service- wont work with the customers at all 2. The Form they have you fill out to make sure it fits to your door... doesn't work at all 3. I will ALWAYS look at the bad reviews from now on even if there aren't many 4. Will never be ordering from this company again"

"Getting this smart door lock for my Airbnb in Costa Rica was a god send. I have a sliding door in my place and I had a very hard time finding something that would work, but I reached out to the connected shop and sent in a size inquiry and they were able to let me know if their lock would work for my door , and it did thankfully. Shipping was about 10 days. I had a locksmith friend of mine install it and it has worked like a charm, super happy with my purchase."

"Do not purchase from this company. They have the worst customer service of any company I have dealt with in 31 years. I submitted pictures and measurements of my door as requested. It took forever to get a response but finally they recommended a lock and said it would fit my door. Once I received the lock, it took me about 10 days to find a contractor to install it. Once we opened the box, we knew immediately that it would not fit because one of the measurements that they never ask for is the distance between the sliding door and the screen door. They also don't publish the handle depth online so I would have been able to see that it didn't fit. I called the company and asked to speak to the tech support department. I was told that they don't allow you to speak with them. I asked if they could call me back and was again told no, so I emailed the company to see if there was a fix or option so that the handle didn't have to protrude so far. As typical, it took a few days to get a response and the answer was no. I called again and left a message on the voicemail. 24 hours later, I received a message that said she would try in back in the morning. After waiting most of the day and not hearing back, I left another message. No one to date has ever called me back. Each of their emails to me says they are available for text, phone or email support so I texted the number and asked someone to call me. Again, no one did. I again emailed stating the problem. After a couple of days between each email, I received a response that I could return the lock as long as it had never been installed (and it hadn't) and I had to make pictures and upload them. No where on this email is a deadline for the return stated. I was sick for 2 weeks so as soon as I was on the mend, I made the pictures and tried to upload them. The system wouldn't let me because it had been over 30 days. I again emailed explaining the situation to them thinking they would fix it since they told me I could return. It took them 3 days (or more) to respond that they couldn't do anything to help me. So I ordered the lock they recommended, it's still brand new in the box in all original packaging and I am out $300.00. I was even trying to just exchange this for the lock that will fit my door but they won't allow that either. I don't know how they stay in business when they aren't accessible, don't respond and have no customer service at all. Buy from anyone except them or you will be stuck too. Donna Lindsey"

"I reached out to the company and they helped me select the right size for my smart door lock. Selecting the right size is a bit confusing but they were very helpful. I also had to reach out to support later, because when I first received the lock, it looked very scratched. I was informed that this was the protective sticker and in fact it was. Very difficult to remove, but once I removed the sticker, the lock was perfect. My Locksmith was able to set it up with some small modifications to the door, but I am very happy with the product overall."