Amscot - The Money Superstore

"I go in pretty regularly during the late evenings, early morning to this location. The last year I was extremely happy with the service I was getting. My check cashing and western union transactions were being processed so quickly by this blonde lady who was always really nice and professional. I don’t remember her name but, she did tell me that she’s been with the company for a long time. However, lately the last few times I’ve gone in this new girl seems overwhelmed and the wait has been ridiculous. If you’re working by yourself and responsible for the whole store you should be fast and efficient. I guess I’ll have to try to visit during normal hours when there’s more than one employee."

"We came in here with a large amount of money to change into money orders. Davie, who assisted us, was so professional and understanding and moved us to a more secure location to help us at ease. I highly recommend this place due to Davie’s professionalism!"

"Absolute terrible service! I came in at around 9:00pm today for quick services to not be greeted by Bernadette and her co worker (short Spanish guy glasses). Not only was I not greeted, there was only two other people in there and I waited over 10 minutes! Bernadette even took a phone call before greeting me or even asking what services did I need. After expressing that I’ve been waiting for a long time and it’s not even busy in here, they still proceeding to not assist. I came in with a smile on my face just to get the cold shoulder by two employees. By far the worst customer service I’ve received from amscot. I ended up leaving without being serviced."

"Usually when I come here the Haitian girl is very pleasant and efficient. Even if there is someone ahead of me, she make sure to at acknowledge me. The girl today was not only slow. I waited 10 minutes. No knowledge, no eye contact. I was pretty much invisible. There was also another lady in the back who saw me standing there the entire time with no acknowledge and didn't even bother to try an assist. I wouldn't mind the wait, but the lack of acknowledgment is terrible customer service."

"Usually I don't have a problem but today I went in the lady was too busy trying to talk to her coworkers and will not assist me with my child support payment. She made it seem like it was so difficult I went in there with you all the information the last person who took the payment for me in the Amscot was so very helpful and made things so easy I was in and out within 5 minutes this lady made it a torturous Duty and then shove my papers and said have to good day... there was only two people in the store me and somebody else no reason for her to act that way with me. I speak English very well and I had all the information pertinent so that she could complete the transaction. Unfortunately she just felt it was not something in the Realms of her capabilities. Since she was working there I was under the impression it was but I guess again sometimes things don't surprise me..."