GameStop 675 North Alafaya Trail, Orlando, FL 32828

"decided to come right before 830pm on a monday night (2/5/23) after my xbox finally broke, decided to come get a new one but only to find out they closed early? with a “be right back in 15 min” sign as it was only 8:25pm .. I even tried calling the store and got hung up on."

"first time in ages I go into a GameStop and I bought a v-bucks card Christmas Eve and I get home to redeem and it says it’s not activated. How is a POINT OF SALE ACTIVATION card not activated at point of sale??? I go back and the same dummy who sold it to me says he can’t do anything to activate nor refund me so contact support, I contact GS support line they said they can’t do anything either and to contact Epic Games Support which makes no sense because I didn’t buy it from Epic I bought it from YOU. YOU the retailer are the authorised party who sold it, the activation would come from you and my money to refund, which they also can’t do, comes from YOU because it’s from your inventory. Now I remember why I don’t buy from these stores anymore because from store staff to customer support all y’all useless and clueless"

"Good afternoon! Just wanted to say that Kaleb was very helpful and went out the way for me and my family! If you go to this store ask for Kaleb. Also all the employees were nice and helpful."

"We usually don't have issues with GameStop, but this location was a horrible experience. The one associate there couldn't answer our questions and when we asked if she could contact a manager for us to speak to, she said she didn't know who to call. We were going to purchase a pre-owned game system. We asked what their process is when they take in pre-owned systems...do they clean them up, verify they work, etc. She said they wipe them down with a cloth. She brought us the box and we asked to open it and check it out prior to purchase. It was covered in dust and crumbs. She was annoyed that we asked if there were any others. She brought back another and said "I guess you want me to open this one too, huh?". It also was dirty, but not as bad as the other. We asked if they verify everything is there and works and she said of course. Against my better judgment I bought it since My 13 year old had worked hard to save up the money. We got home, spent time cleaning the yellow layers of goop off of it (probably a smokers home), plugged it in, popped in a disc and it just grinded and would never read any disc we put in. I should have known. I took it back to our local location and informed them of the situation. They took it back no issues there. But I will probably never go back again."

"This location can be a bit busy. Prices could be better. Staff is nice."