OneUnited Bank,

3275 Northwest 79th Street, Miami, FL 33147

"Don’t do it they have my money and I can’t get to it. I try support black own business but this what u get. They open a dispute and I have to wait two day for a email that I have to sign and send back. They will started the investigation. I was trying to use peer to peer services which is there bank services they offer all my transactions fail and they don’t know why and they hold the money until they find out why."

"This is the worst bank ever. You try to support black owned business however, sometime it’s a slap in the face. I called to cancel/block my debit card over a month ago because my purse was stolen. The card was never canceled nor was I ever sent out a new card. Since then, charges have been made on my account. Representatives are giving me the run around in regards to disputing the charges. There would be no unauthorized charges if the card was canceled when I requested it be over a month ago. This company is so unprofessional & very clueless when it comes to their customers. Trainings should held as well as an update to their outdated software. I am taking my money out of this bank."

"I was initially excited about this bank and wanted to be a part of the great movement, I thought. After rude customer service, I closed my accounts in July. It is the 19th of September and I have STILL not received the money from my accounts inspite of NUMEROUS WEEKLY phone calls. I did complete and submitted their Loss Form to no avail. IN ALL HONESTY, I REALLY DON'T BELIEVE THIS IS A BLACK OWNED BANK. Just like the Black Lives Matters rioters, many were WHITE in Black face."

"I’ve been with this bank for a little over a year, the way they post transactions causes account overdrafts. I had a payment that should have cleared it sat pending for 4 days last month, this month the same transaction pended for 1 day and was returned. Then this week, my check deposited the same day of another payment instead of clearing the deposit, they let the payment return. This is my last check to deposit with this bank, I am switching banks and then closing this account."

"On 9/12, I received a call from the fraud department. At 1:47, while on the call with fraud, 3 transactions in the amount of 1500 each occurred. I saw those after I hung up, and I couldn't access the account. On 9/13, fraud called to complete the ( process of deactivation of the duplicate account) Well, the 2nd and third transactions occurred while on the phone 980.00 and 160. I saw the text before she hung up, she stated They would be removed. Today, 9/14 . OneUnited lied (Shadow), they were supposed to email the form to refund the amount of $2460.00 Apparently, the person Jas Time and OneUnited have a connection. This Bank which want to represent the Black community has caused me to lose the respect and pride for them. I have to contact my creditors so I can take care of my obligations. Fraud is damaging, and we the victims are always the blame. I thought I was talking to OneUnited. LESSON 1."