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Bank of America (with Drive-thru ATM)
1055 Dunn Avenue, Jacksonville, Florida, United States
About the Bank of America (with Drive-thru ATM)
Bank of America is a leading financial institution located at 1055 Dunn Avenue in Jacksonville, Florida. This branch offers convenient services including a drive-thru ATM for quick and easy access to your banking needs. Whether you need to deposit funds, withdraw cash, or inquire about financial products, our friendly staff is here to assist you. With a focus on customer service and financial expertise, Bank of America is your trusted partner for all your banking and finance needs.
Photos of Bank of America (with Drive-thru ATM)
1055 Dunn Ave, Jacksonville, FL 32218, United States
Opening hours of Bank of America (with Drive-thru ATM)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Bank of America (with Drive-thru ATM)
"I receive excellent service here. The manager Theresa is competent and responsive to our business needs. I'm in here every week, and in my experience the customers are pretty hard on the staff, so that may be why their rating is lower than other branches. I've never seen a very long wait for a teller."
"Worst Bank of America IN AMERICA. Customer service sucks along with the outdated building. No drive through experience and long waits. I had an appointment for 10 am to open a savings account for my children. Brought all the documents with me and we are still sitting here as of 10:45 waiting on the account to be opened. Save yourself the aggravation and annoyance. Avoid this slum."
"This branch did nothing to assist me with my mother's mortgage when I came in to advise them of her passing. I waited for an hour, they took the necessary documentation, death certificate, deed, will etc. And stated they faxed it. They didn't flag the account, no fax was received in the appropriate dept and nothing was documented. I was at this branch for almost 2 hours and nothing was accomplished. I called customer service to be given the appropriate info to go back to this branch to get them to do what they should have done to begin with. Experienced poor customer service, even with the 800#, with the exception of Vincent in the Estate dept. He was the only one who asked me what he could help me with and follow through. It took over 30 mins to get them to fax and provide receipt of the fax. They don't know the appropriate depts to contact and are unorganized and scrambling at best."
"One star is being generous. I have waited for hours & hours at this bank & have literally wasted many many hours just trying to ask a simple question. One time they needed to verify a check at a local bank across, so a hold wouldn’t be placed on my account. A simple phone call, I had the banks direct number and everything. But they did not help me for hours -they helped everyone else! So I patiently waited from 2:15 to 4:45 & by the time they could help me, a long time client who has always been very understanding & nice to them, the other bank was closed. Needless to say the check was put on hold for 5 days. And thats always lovely when your biggest check is put on hold and there are bills scheduled to come out & employees that we needed to pay. However the tellers are super nice & helpful. Other staff has absolutely zero customer service at all & could care less about your time."
"The absolute worst customer service experience ever. I sat in line for over 30 minutes and the lady dealt with 2 customer in a 30 minute time span. Multiple people coming in line then walking out. The teller is telling stories with customers as there is no sense of urgency. Do not ever come to this location on Dunn Avenue. The worse experience ever. The people photographed sat there in line with me as we are now over 35 minutes and she has helped two people."
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