Chase Bank

"The rudest most ignorant girl ever Didn’t get her name long brownish blonde hair 1:00 pm on Feb 22,2024 Thank God I don’t bank here From out of state where our Chase is amazing"

"If I could give zero stars I would. Their account rep was rude, no sense of customer service. Points finger at customer telling me what I’m going to do. Refused to give documentation outlining parameters and agreement of my account! For him to say I had no power of attorney on joint account is incorrect. I can close the account, use funds as I see fit and act on joint account holder’s behalf. It is written in account agreement. Totally lazy and rude."

"I cannot stress enough how horrible this bank is. Worst customer service and horrible “protocols” which every worker has a different protocol. I had a friend put a money order into my account. They told me that the funds would be available right away… well of course after they got the money they said that they are not going to be available till first thing in the morning. Well this was a Thursday the 7”27th. Ok. So, now here I wait until the next morning, i go online to my bank app and now i see something that says they are holding my funds until AUGUST 5th!!!! So I called up customer service and after being transferred a million times to a billion different rude people and no one could help me they just give me different answers of when my funds will be available. I feel like i was robbed of my own money. Money that started out cash to begin with. When my funds do become available, IF they become available. I am running faaar away from this bank and You should too!!"

"We can in today without appointment, brunch wasn’t busy so I figured that we will be helped soon. Asking for a business associate that can answer few questions. I was told to wait and someone will assist me soon. Waiting I had a chance to see how people are working and what they doing. Unfortunately for a business associate at this time I wasn’t important even to say hello but in the meantime she was able to talk to other people in the brunch. Lesson learned. I have several accounts with you for many years."

"What a waste of time!! Went to the branch on Belcher & Gulf to Bay to open a small business account yesterday & was advised to make an appointment to complete it in a timely fashion. Went home, spent 25 minutes filling out the online application only to get an email stating the company does not open small business accounts online and I would need to visit a branch (SO WHY HAVE THE APPLICATION AVAILABLE ONLINE???) Tried calling both the Gulf to Bay branch and this branch this am (this branch I tried 5 times!!) and always got a voice mail. I returned during my lunch break to the original branch and today there was no one available to open an account. So as I drove to this branch, I again tried to call ahead so as not to waste additional time and AGAIN got a voicemail. I arrived 7 minutes later to see 3 employees behind the counter with nobody waiting. I inquired about the account and was told that this branch was "appointment only" and nobody was there to open the account. I explained how many times I tried to call and make that appt and asked if they don't answer their phones, and she said, "when we are not busy. You can make your appointment online." I've had enough. I am trying to launch a small business and don't need to waste valuable time trying to hunt down a branch that can offer such a basic service. Too bad that Chase will not be my partner when this company grows from a small business to a big business. Glad I am seeing my value before establishing the relationship. Onto the next one!"