Bank of America Financial Center

"Manager is very helpful and active. I came this morning and she helped me and her name is Deedee puente. She is talking with all the customers very nicely."

"Very under staffed, no tellers and a bunch of lazy customer service employees doing nothing and watching the big line of customers waiting for next window available very sad and poor customer service"

"I walked into this BOA and was pleasantly greeted by an associate and then I explained why I came in. The associate went to talk to the manager for about 5-10 mins about my issue. In the time I waited for that associate to come back, 2 more employees came to check on me to see if I had already been helped. It was nice to see that the employees wanted to help me. Ultimately I was helped by Rodrigo Torres, who went above and beyond to help me. He was knowledgeable and personable. His customer service and ability to help my specific issue was amazing. 12 out of 10 stars! Highly recommend working with him!"

"First of all I have been banking at BOA for probably 20 years. Twice I have travelled overseas on extended stays and come back to reopen my account with no hassles. For some reason, this time it was extremely difficult. They couldn't issue me a temporary card to use which had been the case every time I have reopened an account with BOA. (New bank policy since I last visited?) They wouldn't let me deposit the foreign currency I had on me. They said there would be a block on my account restricting my ability to deposit foreign cash. This is the first time this has happened to me. The computer wouldn't accept my foreign phone number so I couldn't set up an online account. Another first. I just got back into the United States and I haven't had the time to get a new SIM card. I have been getting around using Uber. Now get this; their complimentary Wifi wasn't working so I had no way of using the Uber app. They didn't offer to help me get connected in any way. I went to a Nail shop across the street where a nice young man let me use their internet to call an Uber. The person I dealt with was so apathetic, unhelpful and blasé I will be switching banks as soon as I get settled. Also, I was there for about 90 minutes and didn't really get anything accomplished. Because of this total lack of customer service I now loathe this bank. They lost a very long time customer."

"I will her zero star . She is very bad service. I never see like her service . Bad service her . Her name is CHARLENE ORTIZ NMLS ID 2139154 Very bad . Whey sher is there ."