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Pennymac
9009 Corporate Lake Drive, Tampa, Florida, United States
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About the Pennymac
Pennymac is a finance institution located at 9009 Corporate Lake Drive in Tampa, Florida, United States. They offer services such as obtaining cash from home equity, connecting with top real estate agents nationwide, and locking in mortgage rates. Their team of dedicated Loan Officers will assist you in finding the best option for your needs and guide you through the process. You can submit your application online and receive expert advice on your next steps. Pennymac also provides resources and information to help you make informed decisions about your mortgage. They specialize in various types of loans, including FHA loans, mortgage assumptions, and home equity loans. Additionally, they offer services for wholesale and wholesale partners through their Pennymac Correspondent Group and Pennymac TPO. With various state licenses and important notices, Pennymac ensures transparency and compliance with regulations. They also offer special promotions such as discounts on closing costs for customers who meet certain criteria. Partnered with HomeStory Real Estate Services, Pennymac Home Connect allows customers to earn rewards when buying or selling a home with participating real estate agents. Overall, Pennymac is a comprehensive finance institution that aims to provide personalized solutions for your mortgage and home buying needs.
Photos of Pennymac
9009 Corporate Lake Dr Suites 100 and 320, Tampa, FL 33634, United States
Opening hours of Pennymac
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
10:00 - 14:00
Sunday:
Day off
Reviews of Pennymac
"2nd time they took our payment and used it as a "principal reduction " then claimed we missed a payment /were late. Charged us a late fee. Joke of a company and I guess we will have to see about transferring our mortgage elsewhere because this type of accounting errors happening more than once is unprofessional & we do not have time to call a company to make them fix their mistakes. All our payments are on time and exceed our minimum payments. Stay away from PennyMac they will do the same to you!!"
"I am very upset. I was advised by one of their specialists to do a program where 3 of my payments would be pushed to the end of my loan. I would save some money and payments would pick back up. Now my credit is ruined because of it. Was not told I was going to have 4 late payments attached to my credit. My partner even lost his credit card because of this. Also, even making the payments after as instructed seems to also be counted as late payments. And they were made within the time I was told by the specialist. I can't believe my good credit history was ruined because of this. I followed what the told me to do and it seems I should not have listened."
"The WORST company to work with. I highly recommend never using them. Customer service does nothing to help and talks in circles. They LOVE to send refinancing e mails/calls (to lower your payment) but when you ask to remove PMI they will not help. Feels like the company overall does not care about their customers. A 15$ mistake is going to cost 11,500$ when all is said and done. And they refuse to help. Not sure about the rest of humans, but I’m not perfect, and feel that a 15$ payment discrepancy should not cost me 11,000$. Especially because my mortgage is paid on time every single month. PennyMac, if you read this, please sell my mortgage to another company."
"If I could put no stars I would. We have to look into getting a lawyer because this company completely blind sided us. Will update when we are able to get our record phone calls with this company. They lie and lie to shut you up. I will be updating names as soon as we get off the phone today. RUN FROM THIS COMPANY I TRUTHFULLY HAVE NO IDEA HOW THEY HAVE any stars as all our neighborhood has complaints about them as well I will be encouraging them to all write reviews on their terrible experiences as well. You should be ashamed of yourselves pennymac, after reading some of the bad reviews it seems we all have something in common employees giving wrong information repeatedly and now it’s effecting is the customer. This is so incredibly sad"
"I truly wish I didn't even have to give a Star. I work for a fortune 500 company and never in my life have I been treated so poorly . If I ever treated a Customer the way they do, I'd been fired on the spot! 2 and 1/2 hrs on the phone to get shuffled around to 5 people and 4 departments only to have one of their employees hang up on me. One actually chuckled when I spoke about how long I had been holding to get to the right person! When I finally got (supposivly) a manger on the phone, her response was, well we have had considerable high call volume and we are short staffing. Are you kidding me, my jaw dropped when she stated this. I quickly replied that its customer service 101. NEVER TELL A CUSTOMER THAT THE REASON THEY ARENT GETTING HELP IS BECAUSE YOUR SHORT STAFFED! Its not the customers fault and that only tells me that as your Customer, you cant provide me service! Today- a week later I called again, as I still do not have resolution as I was promised. I was on hold for another hr. and still didn't get anywhere. Very discerning. Their employees are not trained and tend to give false information REPEATEDLY! PeenyMac does not back up what they say to you or what they say they are going to do. Though I pay my mortgage early every month and my credit score is over 800, PennyMac has held an insurance check for 7,000.00 for 6 weeks now. I need that money to pay my contractor with. Its bad enough that I had to go thru a Catagory 5 hurricane but to have this extra added stress is unbelievable! I have already paid thousands and thousands out of my own pocket for repairs. I am now having to pay late fees to this contractor because they will not release the funds/check to me from my insurance company. These late fees from the contractor are added weekly. PennyMAC is NOT customer oriented and I would never, ever recommend them. After reading all their horrific reviews out on yelp, I truly can't fathom in this day and age how they are still in business. At this time, I am pulling my business and 3 of my family members. Imagine if my mother or father had to call them! Unbelievable.... To add, three years in a row now they have screwed up paying my insurance companies as I escrow the money with PennyMac .I receive cancelation notices. I then have had to sit on the phone for hours with them and my insurance agent to get them to pay it! The hours I have spent trying to get resolution with them when they screw up, are hours of my life I will never get back DO NOT USE PENNYMAC LOAN SERVICES!"
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