Alabama Credit Union 13039 Sorrento Road, Pensacola, FL 32507

"absolute worst financial institution ive ever dealt with. good luck getting ahold of somebody on the main bank phone number tried calling 12 times in 3 days and was on hold for an hour every time ajd had to hang up amd keep trying...absolutely rediculous"

"Very helpful staff, thank you to everyone who assisted me in making an account."

"Fraud dept handled my claim quickly and got my cash back! Thanks ACU!!! This was a nerve wracking experience that I wouldn't wish on anyone- but Alabama Credit Union helped me with it. The phone experience was more like 3 star but they still did what they had to do, and I got my $$ back. Thank you"

"THIS BANK IS A GREAT BANK I HAVE NEVER HAD ANY ISSUES WITH THE ONLINE BANKING EXCEPT WHEN I CHANGED MY PASSWORD AND FORGOT WHAT IT WAS, BUT I CALLED HAD TO HOLD FOR A FEW MINUTES BUT ONLY TOOK 1 CALL TO CORRECT MY ERROR. IF YOU EVER HAVE A PROBLEM LIKE I DID, GO INTO OVERDRAFT DONT WALK AWAY THIS BANK WILL HELP YOU, THEY HAVE OPTIONS ALL YOU HAVE TO DO IS CALL THEM, THEY WILL HELP WORK IT OUT AND YOU CAN STILL KEEP YOUR ACCOUNT. THIS BANK IS ONE OF A KIND BANK, THEY ARE THEIR FOR THEIR CUSTOMERS 100%"

"update : your basic reply is sad, you only wanted to help after I left a review. I complained many time about being to not log in, no one wanted to help me. my mother uses you, she can't log in. My oldest son who is 21,he used to use you, he couldn't log in. He left y'all and went to USSA bank. YOU KNOW YOU ARE BEHIND THE TIMES & THAT YOUR A ONLINE BANKING IS ALFUW. Nothing works' app never works 1-800 number never works. I need a bank that keeps up with the times. I shouldn't have to go to atm to check my balance."