Van Cleef & Arpels (Bal Harbour - Collins Ave) 9700 Collins Avenue, Bal Harbour, FL 33154

"Great Place to Shop! I Victoria is so helpful!! They have a big assortment of all types of jewelry. Many Rings, Earrings, Necklaces, and Bracelets. Some items are in stock and some you would need to order. Very nice place. I highly recommend this place!!"

"I felt overwhelm with the aggressive sales approach. I went in knowing what I wanted to purchase (a gift for a friend), and the salesperson kept insisting I buy something for my friend and also buy something for myself. I can appreciate the hustle, but an experience that was supposed to feel special was highly diluted for me. I left buying the gift because I had to due to timing, but if I had a choice I would have left empty-handed. She also felt the need to remind me that the particular bracelet I was looking for is never available in store, but she happened to find it in the back, and she needed me to know how lucky I was that she found it. I feel frustration because I expected an elevated & refined experience and instead, I received a used car salesman approach that left me feeling very icky."

"What a beautiful store and amazing experience!!! I had a wonderful time at Van Cleef & Arpels , the store is absolutely stunning and even though I wasn’t ready to but anything today I received top tier service . Living over 3 hrs away from a Van Cleef store this was my first experience with the brand and I was very pleasantly surprised! I was looking for an addition to my wedding band and looked at a few beautiful options . Nathalia was absolutely wonderful and showed me many options which I loved . I ended up settling on my favorite and she even wrote down the code for me so I will know it for the future . Beautiful store and wonderful service , will definitely be back !!!"

"My name is Elizabeth dos Santos and I'm a good connoisseur of jewelry. Today, 07/19/2023, I went to the store in Bal Harbor and I don't advise black people to go to this store, even the security guards, who are black. they treat black people badly! seller was very rude to me and my 5 year old daughter! horrible service! My daughter even cried! not funny ! all the time thinking it was a cat! giving signals to the security guards! I felt really bad! I didn't like the service at all! I was carrying my husband's credit card, she didn't accept the card! I had to call my husband! because she thought that because she was black! was cat! destable ! Very racist service! I will never go back to this store! honor black people! because to your bad luck! today we have much more money than white people"