613Judaica

"שירות לקוחות מזלזל (מנהל החנות איננו מוכן לגשת ולדבר עם לקוחותיו עם התירוץ "עסוק". מחירים יקרים. שימו לב כי לא ניתן להחזיר, להחליף ולקבל החזר כספי הרבה מוצרים שאתם רוכשים (במיוחד כל מוצרי החגים! - "מוצרים עונתיים" "seasonal itmes"). בחנות זו, בהחלט לא נרכוש שוב! נעדיף לרכוש אפילו במחיר יותר יקר, אך לקבל שירות לקוחות אמין ומכבד. זאת החוויה שלי בחנות ודעתי. Before you enter, beware of this store! You should know that first and foremost, the customer service is really bad and rude, prices are very high compared to the other stores, and you can find even better goods in other stores with courteous, listening, supportive and helpful customer service that won't ignore you. Our story: About eight days ago we purchased a menorah, olive oil candles for the menorah and mezuzos for about $570. When we wanted to return the menorah and the oil candles - we were refused! The cashier answered: that these products cannot be returned because they are "seasonal products" (- Hanukkah hasn't started yet!) Attitude to customers so disrespectful and rude. Needless to say, the cashier ignored us and continued her work with the other customers. It should be noted that when we bought, the cashier did not mention to us that it would not be possible to return these products if we did not want them (as is indicated in any self-respecting store - that when you purchase a certain product and you cannot return it, even though this is written on the receipt, many people do not pay attention for receipts at all, especially when you trust the store). We asked nicely to speak with the store manager. The cashier pretty much ignored it, continued with the other customers and answered - "He's on the second floor, busy, he can't talk with you." Since when the manger refuses to speak to his customors? It's disrespectful . We really experienced a kind of neglect. We were totally shocked, as we have never encountered such sloppy service, since when does the store manager behave rudely and not willing to talk to his customers?! We stood there for about 20 minutes and waited. At the same time, I found out that the price on the box of olive oil candles that we bought "disappeared", and in the store the price was about 32 dollars, and we were charged for 35.99 (without tax), the employee's answer was that the prices have gone down... and there is nothing to do about that. And when we talked about giving a bad review of our store expirience, suddenly the owner of the store - the manager, ran straight to us on the first floor. He was not so willing to listen, he just said that it is not possible to return seasonal products.(Hanukkah holiday has not yet started!) Luckily, we got the mezuzahs back and get refunded. I will never recommend this store to anyone! Because a good store that respects itself and its business, starts with a good customer service that respects its customers. I would prefer to pay more at another store and receive a respectful and kind attitude. This is my opinion and experience about this place."

"Probably the most overpriced and unprofessional store I have been to. Wanted to return a small item that was bought within the return period and was refused because it was “a holiday item” for a holiday that hasn’t even started yet. When I asked to speak to the manager the associate said that the manager was “too busy” to come down and take care of a costumers needs. Never again am I coming to Aspaclaria Judaica in Aventura."