Cartier

"Marc made our experience the best! He's simply outstanding! Funny, savvy, with 25 years of experience at Cartier, I can't imagine a better representative for the brand! Thank you!"

"This gentleman right here, Fred. Such an amazing human being and salesperson. He doesn’t just try to sell you stuff to get money. He’s actually truly cares about your experience. I’m not super rich, but I buy enough pieces and he has always treated me kindly, and with respect."

"Extremely rude staff who treat you like an inconvenience and a nuisance as opposed to a loyal customer. I own three Cartier watches, and on a recent visit to purchase an extra link for one of them, the associate who “helped” me was as rude as possible. Another associate came out to assist, and she was also very rude; this leads me to believe that this attitude problem is cultural and not a singular employee problem. When my link arrived, I was told to just come to the store and no appointment would be needed. When I arrived, all was well when they thought I was there to buy something new, but when they learned that I needed service assistance, that’s when it became a problem. I was queried multiple times as to why I didn’t have an appointment and I was forced to provide the name of the associate who told me to just come in at my leisure. The most irritating part is that the store was mostly empty. There were numerous associates who were not helping any client. It was made clearly obvious that helping me would be an unwanted chore. As a result of this experience, I will purchase not a single additional watch from this brand. I may even cull my collection and invest in other brands who care about their clients both during the sale, and service of the timepiece. Avoid this store at all cost and just go to Mayors. You’ll be treated far more pleasantly and cared for as if your business truly matters. To be honest, I’ve had better service from McDonald’s. That’s how bad my experience was at Cartier at Boca Town Center. Buyer beware. UPDATE: The store has responded to my review asking me to send them a private message so they can speak to me regarding the matter of my review. However, there is no way to send a private message. Furthermore, they currently have my contact info, which can be retrieved by searching for my name in their system. I’d welcome a call to discuss my experience at the phone number ending in 9006. Again, my full number is available to them by looking in my Cartier profile. Otherwise, I would be happy to call in myself if provided with a contact number to reach out to."

"They are beautiful time pieces but you have to go into it knowing that simple service does not exist. My Cartier watch requires a new battery frequently. They want over $500 every time the battery needs to be replaced and a seven-week lead time. It cannot be safely done by oneself and few watchmakers want to mess with it. It’s a powerful annuity for the company and an inconvenience and expense to the customer. They even refuse to change the battery without a full service and the seven week delay. I will say that the staff at this store is knowledgeable and professional."

"I always have a great experience at this Cartier boutique. Marc is my salesperson which is always a pleasure to deal with and is very knowledgeable and professional! Make sure to ask for him! Looking forward to my next visit."