Mayors

"We Had an amazing experience with Natalie from start to finish. We have now bought two watches from her and the team at Rolex and we couldn’t be happier. Always a great environment and extremely welcoming, customer service is excellent, can’t wait to come back!"

"My experience at Mayors Boca Raton was exceptional because of Natalie! She is/was a phenomenal sales rep along with her extensive knowledge on my new Rolex watch as well as my husband new bracelet! She made us feel welcomed and valued! If you are ever at Boca Town Center mall stop by mayors and ask for Natalie!"

"I bought a Tudor Black Bay 54 at this Mayors location. It was their last one in store. After a couple of days I realized the hands of the watch were wrong- all 3 of them were too long (the seconds and minutes hand went past the minute track) and the seconds hand was of snowflake type instead of lollipop. I contacted the salesperson and let her know, and within 10 min of our conversation she said they contacted Tudor and that they just got another one courriered to the store and I could come exchange it. I asked what the Tudor rep said because I was initally debating wether to keep it because of its uniqueness but she avoided giving me any information. I asked how come no one in the store noticed this, including the store manager who helped with the sale, and she just laughed and said they all missed it. Which I honestly find very unprofessional, but I let it go. I came to the store, looked around and instantly saw that the sample of the BB54 I had seen the last time was not in the vitrine anymore. When she brought out the ‘new’ watch it was taped up like new and I asked her if that was the sample, she said no, it was brand new. I asked where did the sample go, she said it sold, this is a store, what we do is sell. So that means they sell samples after all? Again, I let it go and I inspected it. I noticed scratches on the back foil. I decided against replacing it and instead to just return it and make the purchase with another authorized dealer because at this point I lost all trust in the salesperson and the store. After finalizing the return she said “I didn’t want to tell you, but this watch will end up in a museum”. I guess she said this to spite me for losing the sale because it she honestly meant that and if that statement had any touch with reality she would have said it as soon as I called to let her know of the defect. I would not recommend this location. Also, I will be traveling to Switzerland next summer so I look forward to seeing the faulty bb54 in Tudor’s museum"

"From start to finish the experience with the staff at Mayors was phenomenal. Every employee treated my girlfriend and I very well but our sales professional, Svetlana Ottey, treated us like family. We will 100% be returning to deal with Svetlana. I highly recommend the store because of the amazing staff and the selection was by far the best I’ve seen in years. I’m looking forward to future trips in Mayors of Town Center at Boca Raton."

"This is one of the most incredible experiences. My son was purchasing his first watch and we couldn’t found a better place to do it! Daniel and Diane were incredible. I felt completely cared for in all aspects. Daniel took care of every single need of ours from beginning to end! Diane was experienced and extremely trustworthy. She definitely helped us make the best possible choice! This was truly one of the best shopping experiences…ever! Thank you so much Diane and Daniel for making our day so wonderful!"