Pandora

"Honestly the best experience I’ve ever had at a Pandora. The workers were so kind and attentive and helped me figure out what I needed. For context, I needed to buy my best friend a gift for her birthday and they stayed with me to look for the perfect gift for like a whiiiile. Will be going back asap!!"

"I came in not knowing exactly what ring I want to purchase. An associate by the name of Kayla was extremely helpful; she was patient, responsive, and relatable. The location did not have the size of the ring I chose, and she immediately found another location for me to pick one up. Great customer service from her."

"Long Waiting line, no greeting when you get in the store. The salesperson was like in a hurry, don’t even open her mouth to talk, poor customer service. I don’t think I will return back to this store. So disappointed atmosphere compared to another’s Pandora Stores."

"I honestly thought my picking up my online order was going to be smooth sailing, but I guess I was wrong. I made an online order for this Pandora location yesterday and I tried to call in to make sure they received the order because I received an order number through my account somehow, but I did not receive an email with a receipt like I usually do. I called and told the clerk who answered the phone what was going on and she said there system was really busy due all the holiday orders they were receiving so it might not have shown up yet and I should try calling back in a couple hours. I did just that and the same woman picked up the phone just to tell me the order never went through…which is what she could’ve told me 2 hours prior had she just checked instead of blaming the system. So I reordered everything and went into the store about 2 hours after that to pick up the order I had placed, only to be held up there for about 30 minutes just for them to tell me my order still wasn’t ready. I told the girl helping me it was fine and I would just come back the next day because I was on a schedule and didn’t have time to keep waiting, she was very helpful though. I then come back the next day, which is today to pick up my order, mind you I got the confirmation yesterday evening, that my order was ready and I was told I have 3 days to pick it up. I get there today to find out that one of the charms from my order had been cancelled, and not by me lol. But by the store because it sold out…even though I paid for it BEOFRE it sold out, and then I also find out that one of my bracelets had also been sold out, at least in the size I ordered it in. I thought the purpose of online orders was to SKIP the having to find out that something is sold out. Like why am I allowed to PURCHASE something…if that same item I already PAID for can still be SOLD to SOMEONE ELSE…even though I ALREADY paid for it?? Like I don’t get it. And then I have to go through the inconvenience of waiting “3-5 business days” for my payment to be sent back to my account. Sorry, not sorry I'm just confused. I won’t be placing anymore orders through this location, it’s just very unprofessional and I don’t appreciate how frustrating this process has been."