Chase Bank

"I’ve been a loyal customer with Chase for over 20 years, but my recent experience at the CHASE on Military Trail location left me extremely disappointed. Despite arriving well before closing time, I had to endure a 1 hour and 20-minute wait. When I finally approached the Hispanic teller at 4:50 pm to inquire about changing my last name, she claimed they were closing soon and refused assistance. It was disheartening to witness her engaging in casual conversation and jokes with the previous customer, only to be turned away without a valid reason. This lack of professionalism and disregard for a long-time customer’s time is unacceptable. I hope Chase can address these issues at the CHASE on Military Trail location to ensure others don’t face similar frustrations. As someone who has consistently had positive experiences with Chase over the years, this incident has significantly tarnished my perception. I trust that the bank can use this feedback to improve customer service standards at this branch."

"Prudence suggests reconsidering engagement with Chase, particularly for those mindful of their financial management. While I cannot comment on the physical premises, my experiences with their customer support have been less than satisfactory. It appears there is a tendency towards an unexpected freezing of accounts, often without clear communication or justification. Further, the process to retrieve funds from a business account can be unexpectedly convoluted, coupled with a disconcerting reluctance to resolve such matters efficiently. In my experience, the level of service and convenience offered by Chase has unfortunately not met the standard one might anticipate from a reputed banking institution."

"Clean and modern location, lacks basic customer service procedures. The team is nice, but efficient operational practices don't exist."

"I had a very pleasant experience working with this Chase Bank this morning. Very friendly teller who greeted me by my name, and answered all questions about my check patiently and thoroughly. He made it a great drive thru!"

"This bank is disgraceful. 90% of the time (that realistically may be a LOW estimate) I go to the ATM there it is not working. It cannot either deposit cash, disperse cash, whatever. It just never works. It is disgusting how fast they will take our money but they refuse to put anything back into their facilities and equipment that we are forced to use. I love having to drive an extra 4 miles away to use an ATM. Decided to put my money in another bank instead, it's easier..."