Guardians Credit Union 1301 North Congress Avenue, Boynton Beach, FL 33426

"I don’t usually write reviews but I just had to say something for the amazing and fantastic people that works there. A special thanks to Alfa Johnson who has been an angel. From the time I open this account 8/2021 , she has been so good with extending her time, and how pleasant she is and I feel that they truly care. Thank you for such wonderful caring members. An angel for me."

"I'm again unable to log into my account since yesterday! It says unable to validate information. I think this usually happenes when their system is down or something but if that's so they need to send us an email or text informing us. I haven't been able to log into my account since yesterday and also can't log into cuserve. SO FRUSTRATING!! Now I'm on hold to talk to someone. Takes them forever to answer. Please do better. I honestly don't want to switch to a bank."

"DO NOT BANK WITH GUARDIANS. Don't do a balance transfer with them either because they will blame you for THEIR own check that was sent out and not processed like they did with me. They were supposed to pay my credit card balance off (with another popular credit card company) for a balance transfer. But guess what? For months, I've been led to believing that the balance transfer was successful and in place,(it was reflected on my credit reports as well) until I noticed that I was getting charged late fees and all sorts of delinquent charges from my credit card company that guardians wrote out a check to. (Mind you I had already started repaying guardians back for months). Yet no one could see the error ?SMH. Alfa Johnson from the boynton beach location was the person responsible for this balance transfer process. She's who we signed up with. She assured us that any fees reflected on my credit card statements will be refunded to me because guardians sent out a check to the credit card company to pay my balance. As months went by, I emailed her letting her know that my credit card is racking up late fees and charges. She completely ignored me. She's a horrible communciator. She ignored many of my calls and emails. Guardians blames me for not "following up to make sure that the loan went through". The stupidest nonsense I've ever heard in life. How are you blaming the customer for your error!?! You didn't pay the debt off like you were supposed to(Guardians), Yet it's my fault that I racked up late fees amounting to nearly $400! I asked them to reimburse me for the late fees and to cancel the balance transfer for my credit card. Of course they blamed me and said it was all my fault. THEY(jacky) REFUSED TO REIMBURSE ME for the late fees. So now my credit score has taken quite a hit and I have to pay $400 for GUARDIANS' mistake on top of resuming my credit card payments that should've been paid off by them. They had the nerve to ask me if I want them to restart the process. Heck no!! You guys cant even do your jobs correctly and are blaming customers for your lack and failure of responsibility. I also requested this whole error in writing for my records. Jackeline arevalo/Jacky sounded hesitant but said she will email me. Let's see. I will post updates! Jacky and Davina from the summit west palm beach location were adamant that this was my fault and not theirs. What a lack of accountability and integrity. SMH. I will be closing my checking and savings accounts immediately. Do not bank here. Consider yourselves warned."

"Not worth a star. Less than a star. Very incompetent, Very rude to customers, Slow, Very negative attitude. Fabricates stories. Steals money. Makes a lot of mistakes. Wicked, Devilish, and Evil bunch of staff. Enemy to progress and should not be in business. Prefer the original Gold Coast Federal that used to occupy that space."

"I have had a good experience with this credit union until now. It is the holiday and I did not receive my direct deposit. I usually receive my direct deposit a day early which is a great perk, however, I did not receive it for thanksgiving. My employer also did payroll days earlier to ensure we received our funds. So now, I can not buy food on thanksgiving. Due to this reason, I will be closing my accounts."