Advanced Air Care Heating and Cooling

"The problem early August our A/C stops working. It is only 31/2 years old under warranty.: The technician who came to my home told us we needed to replace the evaporator coil. Fortunately I would not have to pay for the parts, only the labor. Unfortunately the part could take 3-5 days to come in. The technician explained to us that he could get the system working by changing the freon. He explained that the freon will last until the part came in. I was told the cast to charge the system would be $480. I asked if that would come of the final bill when the repairs were completed after the coil came in. He explained that even after the coil is replaced they will have to change the system and I will be charged at that time. He said if he changed the system that day we would be able to use the system until the parts arrive. He changed the system we paid the $480. The freon didn't make it through the night. The system stopped blowing cold about 4 hours after he charged it. When I spoke to the shop Manager the next day I was simply given a estimate of $950 + a reduced fee of $350 to fill the system up with freon. Needless to say I was upset, I called a different company, they came out and confirmed the coil was the problem. They told me the technician could have run pressure checks to see if the system was leaking slowly or rapidly. Any knowledgeable technician would not have recommended charging the bad coil. The freon simply was going to rapidly leak. This company ordered, replaced, and changed my system for only $745. I have a warrantee on the parts and labor. I visited the office to request a refund or even a partial refund of the almost $500 I wasted on freon going in and out of my system. I relied completely on the technician giving me advice on his own knowledge and expertise. I am not an HVAC expert by any stretch. My decision to charge the system was made solely on the reassurance the expert technician had given me. The office Manager denied my request and refused to help in any way. Ultimately the price obviously was double what I was charged from the second company I called and the technician was inept or the company simply is getting over on uniformed consumers like myself. If you use this company get a second opinion, and Good Luck. ,......... It looks bad when you have to say the problem was my fault and how a timely phone call could have solved it. I was in contact with your office the morning after your technician left to let you know about the situation. I had spoken to someone at your office numerous times. If you were not associated with your company and you were to read my original post and your response what would you truly believe? Would you truly believe that your company was concerned about my situation or that your company was just trying to deflect a problem and find an obscure reason for the issue to be the consumers fault? If you paid $500 to repair anything and with in an few hours the problem came back I would believe you would have called the repair company correct? I certainly called and spoke to you many times. Again if you're a consumer be careful with this company and get a second opinion I'm sure you'll find a better price and better quality service. Good Luck. It looks as if they removed the reply thay posted. Get a second opinion prior to paying this company. I would avoid this company."

"John came out on a hot Saturday evening to fix my ac unit. He was incredibly professional and knowledgeable. My family and I couldn't have been more pleased to get back too a cool home in such a timely fashion. Highly recommend Advanced Air Care."

"We’ve used them since we bought our house four years ago for annual service checks, but today, when it’s 98° and feels like 108°, the capacitor went out. Called at 630pm knowing we’d have to pay an after-hours fee, but it was well worth it. John got here fast, was personable and easy to talk to, and immediately diagnosed and fixed the problem. Every experience with Advanced Air Care has been nothing but positive!"

"Replaced two 16 year old Trane Heat Pumps and air handlers over two days. Great quality product at very competitive price to other top brands. Did what they promised up front. Very helpful setting up and explaining high tech thermostats that will provide greater indoor comfort, information and control. Quality of work was good with very minor rework. Highly recommend Advanced. Crews were courteous and worked hard in heat conditions."

"Our air conditioner suddenly stopped working on a Sunday afternoon. I called the after hours number of the company we had been using for our AC maintenance. Told them we needed a repair asap due to health issues of a family member. No one ever called back. I called Advanced Air and spoke with Madison. She was so sweet and understanding of the problem and she scheduled Chris to come out that same afternoon. Chris fixed the problem, was very professional, and our air conditioner is working like a charm. Because of the excellent service we received from Chris and Madison, we fired our prior AC company and will be using Advanced Air for all our maintenance and repair in the future. Thank you so much Chris and Madison. You are awesome!"