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Navy Federal Credit Union
10480 Avenues Walk Boulevard, Jacksonville, Florida, United States
About the Navy Federal Credit Union
Navy Federal Credit Union, located at 10480 Avenues Walk Boulevard in Jacksonville, Florida, is a full-service financial institution offering a range of services including banking, ATM access, and investment opportunities. In just 10 minutes, you can start investing with Digital Investor’s tools or receive personalized guidance from our financial advisors. Our institution offers a variety of business credit card options tailored to your company’s needs, as well as assistance programs for entrepreneurs. Take advantage of our military exclusives, low rates, and special offers for those who have served. With over 13 million members since 1933, Navy Federal Credit Union is dedicated to serving the military and their families. Contact our 24/7 Member Services for assistance or visit our website for more information.
Photos of Navy Federal Credit Union
10480 Avenues Walk Blvd, Jacksonville, FL 32258, United States
Opening hours of Navy Federal Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Navy Federal Credit Union
"This bank lies, they will hold your money passed the 2 day hold period. Then they will use the excuse of "the Federal reserve" and never actually accommodate you. And then they hang up on you. They even have an automated response."
"The dealership just beat NFCU’s used car loan interest rate by a percent in Sept 2023. I’ve had numerous less than spectacular experiences in the branches over the last few years and today 2 employees at the Avenues Walk branch again showed how little NFCU values my business. I’ve been with them for years but am going to find a financial institution to switch my family’s accounts to that provides better customer service. Usually this drive-through is fine for simple cash withdrawals, I need specific denominations that I can’t get from the ATM. However, today it was taking so long that customers were getting out of their cars yelling (stressful but it was really taking that long) and there was a mistake made with the cash I was given so I went inside to resolve it. I’m not even mad at drive thru teller id D3992 who made the mistake- I think she was running a station inside plus the drive thru which is insane- poor customer service, leadership. A white lady at the 2nd desk on the right inside and Sarrah at a teller station inside provided extremely lacking service. Why is there passive aggressive attitude when I’m a member simply making a withdrawal from the bank? I was the one being inconvenienced -they’re getting paid for their time, not me. This is the final straw."
"I love Navy fed…in the past they have always gone above and beyond to meet my needs. However lately the customer service has become sub par, I went into the bank near the avenues to complete a transaction and the rep was very ‘nice nasty’ borderline unprofessional. I kept asking for an explanation as to why the transaction could not be completed she just kept saying that’s the way it is. I left feeling like I wanted to end all of my business dealings with Navy Fed… the only reason I didn’t is because I’ve been with them for over 10 years! This wasn’t the first negative interaction that either a member of my family or I have experienced lately."
"Great drive-thru experience at Avenue Mall location. Love this branch over others. The tellers are very friendly, timely and efficient. A big thumbs up!"
"Customers be very cautious when refinancing a vehicle with NFCU. It’s hard for me say that considering I’ve been a member for over 30 years. However, this has been one of the worst buying experiences of my life. This fiasco been going on since October, and has cost me thousands of dollars. Never again will I choose NFCU as a lender. When you finally get someone on the phone, you have to explain what’s going on and then reexplain the situation as they keep transferring you to different departments. Never again NFCU!"
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