Pandora Jewelry

"The day I bought my stuff was good. The sales clerk was helpful. Unfortunately, I received a call two days later letting me know my bracelet was there but ring out of stock so they would try again later to order. Well, that was fine except when I went to pick up my bracelet it was not in there either. Then the girl tried to tell me she called to say the stuff was ordered. So basically saying she never called to tell me it was there. Well I know what she said. I wouldn’t drive all the way out there (Collins rd to town center on a Friday night) for nothing, not only that I would figure it’d be ordered day of. Plus when I got there she looked for it and then said it was check marked on the sheet. She told me no, it’s Tuesday when they order. Well today is Friday. I ordered two days ago on a Wednesday. So again why call and say my bracelet is there. Anyway I don’t appreciate the girl who called (she is also the one in the store) trying to shift blame on the vendors and trying to say she didn’t say that. Basically calling me a liar. Instead just apologize. Plain and simple. Admit you called and said the bracelet was here and you apologize for not realizing it was not."

"Had an amazing experience here with my girlfriend tonight. Shay was extremely helpful and helped us find the perfect promise ring for my girl. Highly recommend this location!"

"Staff is always so kind and welcoming. They don’t make you feel pressured into buying anything and are just amazing kind people!"

"So far the worst Pandora store I’ve been. Walked inside to browse some jewelry with my friends and was looking for a specific ring. The staff was rude and unhelpful. So when I asked if they have the size of the ring I’ve been looking, the staff just placed the whole tray of my size in the display and did not say anything. I asked if they have it in gold or silver and was told that what they have for my size is that tray he put out. I eventually asked if they might have it online, and he said that yes you can just buy it online instead. Literally the staff was no help at all and they just keep giving you attitude if you ask if they have the jewelry you’re looking for."

"Very poor customer service. We were told when we made a purchase they would gladly clean our older bracelet after dec 27th for the charms we bought. Went back on the 31st and now telling us after the second week of January. One in the mall gave us a similar speal. It does not take that long to clean a bracelet... and they weren't even busy. Will not purchase from Pandora again."